Customer Service Officer (Part-Time - Flexible Hours)

Capral Limited; Adelaide; Hybrid; AUD 32,000 - 46,000; Part time

Benefits offered by this job

Flexible hours

Career development

On-the-job training

Bonus scheme

Employee Assistance Program

Supportive culture

Industry leader

Kilburn location

Job summary

Capral Aluminium in Kilburn, SA, is seeking a friendly, organised Customer Service Officer for a part-time role with flexible hours. If you enjoy helping customers and solving problems, this is an excellent opportunity in a supportive team.

In this role you'll process orders, respond to phone and email enquiries, provide quotes and updates, and keep customer records accurate. You’ll collaborate with Sales and Warehouse, participate in training, and have opportunities for career development

Qualifications

• Experience in customer service, admin or internal sales.
• Excellent communication and interpersonal skills.
• Familiarity with Aluminium Door & Window industry preferred.
• Strong computer skills and attention to detail.
• Professional and friendly telephone manner.
• Excellent organizational and time management skills.
• Ability to manage competing priorities in a busy environment.
• Proactive problem-solving and commitment to safety.

Responsibilities

• Process customer sales orders accurately and efficiently.
• Respond to customer enquiries via phone and email.
• Provide quotes, product information, lead times and order updates.
• Work closely with the Sales and Warehouse teams to meet customer expectations.
• Coordinate customer enquiries and resolve issues promptly.
• Process credit claims in line with company policy.
• Maintain accurate customer records and documentation.
• Build strong relationships with customers through outstanding service.
• Contribute to continuous improvement initiatives and support a positive team environment.

Skills

Customer service experience

Administration experience

Communication skills

Computer skills

Telephone manner

Organization/time management

Problem-solving

Job description

Kilburn, SA
Part-Time Role – Flexible Hours to Suit the Right Candidate
Competitive Salary + Bonus Scheme + Benefits
Genuine Career Development Opportunities

At Capral Aluminium, we don't just shape aluminium — we help shape Australia's homes, industries, infrastructure and communities.

As Australia's leading manufacturer and distributor of premium aluminium products and systems, we're looking for a friendly, organised and customer-focused Customer Service Officer to join our Kilburn team.

This office-based role is ideal for someone who enjoys helping customers, solving problems and working as part of a supportive team. Whether you're returning to the workforce, looking for greater work-life balance, or simply seeking a rewarding part-time opportunity, we'd love to hear from you.

Working closely with our Sales and Warehouse teams, you'll play an important role in delivering exceptional customer service while helping ensure orders are processed accurately and efficiently.

What's on Offer

• Part-time permanent position with flexible working hours
• Hours open to negotiation to suit the right candidate
• Genuine opportunities for career development and progression
• Comprehensive on-the-job training
• Competitive salary plus bonus scheme
• Employee Assistance Program (EAP)
• Supportive, values-driven workplace culture
• Be part of Australia's leading aluminium manufacturer and distributor

About the Role

As a Customer Service Officer, you'll be responsible for:

• Processing customer sales orders accurately and efficiently
• Responding to customer enquiries via phone and email
• Providing quotes, product information, lead times and order updates
• Working closely with the Sales and Warehouse teams to ensure customer expectations are met
• Coordinating customer enquiries and resolving issues promptly
• Processing credit claims in line with company policy
• Maintaining accurate customer records and documentation
• Building strong relationships with customers through outstanding service
• Contributing to continuous improvement initiatives and supporting a positive team environment

About You

We're looking for someone who enjoys working with people and takes pride in delivering exceptional customer experiences.

You’ll ideally have:

• Previous experience in customer service, administration or internal sales
• Excellent communication and interpersonal skills
• Previous experience in the Aluminium Door & Window industry would be preferred
• Strong computer skills and attention to detail
• A professional and friendly telephone manner
• Excellent organisational and time management skills
• The ability to manage competing priorities in a busy environment
• A proactive approach to problem-solving
• A commitment to safety, teamwork and reliability

Employment at Capral

Our strong values-based culture is central to everything we do. Capral's five core values—Safety First, Customer Success, Play Fair, Better Every Day and Own It—guide the way we work and support each other every day.

As part of our diversity and inclusion journey, Capral is aiming to increase the representation of women across our businesses. We strongly encourage female applicants to apply for this position.

Applicants must be willing to undertake a pre-employment medical, including drug and alcohol testing.