Customer Service Officer (Part-Time - Flexible Hours)

Capral; Adelaide; Hybrid; AUD 52,000 - 64,000; Part time

Benefits offered by this job

Flexible hours

Part-time role

Career development

Bonus scheme

EAP

Leading manufacturer

Job summary

Capral Aluminium in Kilburn, SA, is seeking a friendly Customer Service Officer for a part-time role with flexible hours. You will work closely with sales and warehouse teams to process orders and respond to enquiries.

This office-based position offers a competitive salary, bonus scheme, and opportunities for career development. If you enjoy helping customers and delivering accurate service, we'd love to hear from you.

Qualifications

• Previous experience in customer service, administration or internal sales.
• Excellent communication and interpersonal skills.
• Strong computer skills and attention to detail.

Responsibilities

• Processing customer sales orders accurately and efficiently.
• Responding to customer enquiries via phone and email.
• Providing quotes, product information, lead times and order updates.
• Working with Sales and Warehouse teams to meet customer expectations.
• Coordinating customer enquiries and resolving issues promptly.
• Processing credit claims in line with company policy.
• Maintaining accurate customer records and documentation.
• Building strong relationships with customers through outstanding service.

Skills

Customer service

Administration

Interpersonal skills

Time management

Tools

MS Office

Job description

Customer Service Officer (Part-Time - Flexible Hours) Capral•Kilburn, SA, AU

Kilburn, SA
Part-Time Role Flexible Hours to Suit the Right Candidate
Competitive Salary + Bonus Scheme + Benefits
Genuine Career Development Opportunities

At Capral Aluminium, we don't just shape aluminium we help shape Australia's homes, industries, infrastructure and communities.

As Australia's leading manufacturer and distributor of premium aluminium products and systems, we're looking for a friendly, organised and customer-focused Customer Service Officer to join our Kilburn team.

This office-based role is ideal for someone who enjoys helping customers, solving problems and working as part of a supportive team. Whether you're returning to the workforce, looking for greater work-life balance, or simply seeking a rewarding part-time opportunity, we'd love to hear from you.

Working closely with our Sales and Warehouse teams, you'll play an important role in delivering exceptional customer service while helping ensure orders are processed accurately and efficiently.

What's on Offer

• Part-time permanent position with flexible working hours
• Hours open to negotiation to suit the right candidate
• Genuine opportunities for career development and progression
• Competitive salary plus bonus scheme
• Employee Assistance Program (EAP)
• Be part of Australia's leading aluminium manufacturer and distributor

About the Role

• Processing customer sales orders accurately and efficiently
• Responding to customer enquiries via phone and email
• Providing quotes, product information, lead times and order updates
• Working closely with the Sales and Warehouse teams to ensure customer expectations are met
• Coordinating customer enquiries and resolving issues promptly
• Processing credit claims in line with company policy
• Maintaining accurate customer records and documentation
• Building strong relationships with customers through outstanding service
• Contributing to continuous improvement initiatives and supporting a positive team environment

About You

We're looking for someone who enjoys working with people and takes pride in delivering exceptional customer experiences.

You'll ideally have:

• Previous experience in customer service, administration or internal sales
• Excellent communication and interpersonal skills
• Previous experience in the Aluminium Door & Window industry would be preferred
• Strong computer skills and attention to detail
• A professional and friendly telephone manner
• Excellent organisational and time management skills