Customer Service Advisor - Ingle Farm Shopping Centre

Banksa; Adelaide; On-site; AUD 32,000 - 40,000; Part time

Benefits offered by this job

Special banking product offers

Employee mortgage rates

Culture, lifestyle and wellbeing leave

Learning and development opportunities

Volunteer initiatives

Job summary

BankSA is hiring a Customer Service Advisor at the Ingle Farm Shopping Centre branch. The role involves greeting customers, understanding their needs, and offering tailored banking solutions both in person and over the phone.

You will work 33.5 hours per week, Monday to Friday, 9:00 am to 4:30 pm, in a branch-based setting. Ideally you bring customer service and sales experience, resilience under pressure, and a willingness to learn banking procedures.

Qualifications

• Experience in customer service and sales, ideally in a customer-facing or phone-based role with targets.
• Resilience and ability to stay calm under pressure.
• Comfortable meeting sales/referral targets and contacting customers by phone.
• Numerical capability with cash handling and accurate financial transactions.
• Energetic personality with genuine passion for helping people.
• Willingness to learn and adapt to new banking procedures and technologies.

Responsibilities

• Welcome customers at BankSA and engage in meaningful conversations to uncover needs.
• Provide tailored banking solutions and refer to specialised teams when needed.
• Assist customers in-person and over the phone to help them achieve financial goals.
• Support the branch network with accurate transactions and friendly service.

Skills

Customer service

Sales

Phone-based work

Resilience

Cash handling

Adaptability

Job description

• Permanent part-time opportunity available at BankSA's Ingle Farm Shopping Centre branch
• Bring your best-self to connect with customers from all walks of life
• Get things happening for our customers - and your career
• Hours: 33.5 hours per week across Mon to Fri

What's the role?

As a Customer Service Advisor, you'll be at the heart of our branch network, welcoming our customers to BankSA and engaging in meaningful conversations to uncover their needs and provide them with tailored banking solutions. You will utilise your product knowledge to assist customers in achieving their financial goals - both in-person and over the phone - and referring them on to our specialised Banking teams when necessary. This is a rewarding role which will see your dedication and expertise empower customers to make the most of their money, each and every day!

This is a part-time, branch-based role and the hours are 9am - 4.30pm across and inclusive of Monday to Friday.

What do I need?

• Customer service and sales experience, ideally in a customer-facing / phone-based role with experience of working to targets
• Resilience, with an ability to remain calm and composed whilst managing challenging situations
• Comfortable in working towards sales / referral targets and calling customers over the phone
• Numerical capability, ideally with proficiency in cash handling and counting, with ability to complete financial transactions with accuracy
• An energetic personality coupled with a genuine passion for helping people!
• The will to learn and adapt to new banking procedures and technologies

No banking experience? No problem. Your vibrant personality, eagerness to learn and commitment to delivering an exceptional customer service are key to excel in this role. At BankSA, we're committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We're here to empower you with the knowledge and skills to thrive and advance your career with us!

Our Promise to You

BankSA is part of Westpac Group, and we're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return, we're committed to making Westpac Group the best place to work in the country. Here are just a few of the ways we're already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to 'give back' to the community by getting involved in our many volunteering initiatives.

Create Your Future Today

We're all about creating a supportive and inclusive community. We welcome everyone - no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the 'Diversity, Sustainability and Flexibility' section.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.