Customer Service Advisor - Elizabeth, SA

Westpac Group; Adelaide; On-site; AUD 39,000 - 47,000; Part time

Benefits offered by this job

Employee mortgage rates

Culture, Lifestyle and Wellbeing leave

Learning and development opportunities

Volunteer opportunities

Job summary

BankSA (Elizabeth branch) is seeking a Customer Service Advisor for a permanent part-time role. You will welcome customers, discuss their financial goals, and offer tailored banking solutions both in person and over the phone.

The role supports a 32.5-hour week, Monday to Friday, with hours 9:00am to 4:15pm. No prior banking experience is required; comprehensive training is provided, with opportunities to grow within BankSA and the broader Westpac network.

Qualifications

• Experience in customer-facing roles, with a focus on achieving targets.
• Strong communication and active listening skills.
• Comfortable with sales activity and referring customers to banking products.

Responsibilities

• Greet customers at the branch and understand their financial needs.
• Provide tailored banking solutions using product knowledge.
• Refer customers to specialised Banking teams when appropriate.

Skills

Customer service

Sales

Job description

Job Description

• Permanent part-time opportunity available at BankSA's Elizabeth branch
• Begin a career with the bank that serves one in four South Australians
• Get things happening for our customers - and your career
• Hours:32.5 hours per week across Mon to Fri

What's the role?

As a Customer Service Advisor, you’ll be at the heart of our branch network, welcoming our customers to BankSA and engaging in meaningful conversations to uncover their needs and provide them with tailored banking solutions. You will utilise your product knowledge to assist customers in achieving their financial goals - both in-person and over the phone - and referring them on to our specialised Banking teams when necessary. This is a rewarding role which will see your dedication and expertise empower customers to make the most of their money, each and every day!

This is a part-time branch-based role and the hours are 9am - 4:15pm across and inclusive of Monday - Friday.

What do I need?

• Customer service and sales experience, ideally in a customer-facing / phone-based role with experience of working to targets
• Resilience, with an ability to remain calm and composed whilst managing challenging situations
• Comfortable in working towards sales / referral targets and calling customers over the phone
• Numerical capability, ideally with proficiency in cash handling and counting, with ability to complete financial transactions with accuracy
• An energetic personality coupled with a genuine passion for helping people!
• The will to learn and adapt to new banking procedures and technologies

No banking experience? No problem. Your vibrant personality, eagerness to learn and commitment to delivering an exceptional customer service are key to excel in this role. At BankSA, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

Our Promise to You

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to 'give back' to the community by getting involved in our many volunteering initiatives.

Create Your Future Today

We are all about creating a supportive and inclusive community. We welcome everyone - no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the 'Diversity, Sustainability and Flexibility' section.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.