Customer Service Officer – Medical Reception

Gippsland Lakes Community Health; Lakes Entrance; On-site; AUD 37,000 - 52,000; Part time

Benefits offered by this job

Salary packaging

Onsite Gym

Opportunity for scholarships

Option to purchase additional annual  

Job summary

Gippsland Lakes Complete Health is seeking a Customer Service Officer – Medical Reception to provide friendly, efficient reception services at the GP Practice and outreach sites on Jemmeson Street. You will develop broad knowledge of GLCH services and provide administrative support within the Clinical Services Unit, working in a busy, supportive team and contributing to a positive patient experience.

The role is part-time, offers hourly pay of $32.22 and salary packaging options, and includes

Qualifications

• Experience in a medical or health-related environment
• High attention to detail and professionalism
• Ability to work cooperatively within a busy team

Responsibilities

• Provide quality customer service for the GP Practice and outreach sites
• Handle general reception for GLCH services
• Develop knowledge of services and provide administrative support within the Clinical Services Unit

Skills

Medical reception

Communication skills

Job description

Customer Service Officer – Medical Reception

• $32.22 per hour
• Salary packaging options up to $15,900 per year
• Skilled and experienced team
• Part time - Up to 48hours per fortnight

About us

Gippsland Lakes Complete Health (GLCH) is a not-for-profit community health organisation providing a wide range of health and support services across East Gippsland. With over 500 staff and 300 volunteers, we’re passionate about improving the health and wellbeing of our local communities.

Our vision is for our people and communities to live well. We’re committed to providing quality, accessible and inclusive services, while creating a supportive workplace where our people can grow, develop and make a real difference.

About the role

The primary responsibility of this role is to provide quality customer service for the GP Practice including GP services for outreach sites,and general reception for other GLCH services at Jemmeson Street.

You would be required to develop a broad knowledge of the organisation’s services along with administrative support for service delivery within the GP Practice and other teams within the Clinical Services Unit.

Skills & Experience

This position will suit an individual who has experience working in a medical or other health related environment including familiarity with medical terminology and the health care sector whilst being able to work cooperatively within a busy team environment whilst demonstrating a high level of attention to detail and professionalism.

Team Culture

At GLCH, we believe our people are our biggest asset and we pride ourselves on a positive culture that encourages open communication and emphasises recognition and career advancement.

People enjoy working at GLCH because we’re professional, supportive, inclusive and collaborative in our approach. We welcome staff and clients irrespective of ethnicity, faith, sexual orientation and gender identity. We also support inclusion and diversity.

Benefits

• Salary packaging
• Opportunity for ongoing training and scholarships
• Option to purchase additional annual leave.
• Onsite Gym

Applications close: Sunday 15th November 2026