Customer Service Officer: Impactful Banking & Digital Support

Bendigo Bank; Cygnet; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Employee Assistance Program

BEN U university

Gym discounts

Job summary

Bendigo Bank invites a Customer Service Officer to join our Cygnet branch in Tasmania. The role focuses on helping customers achieve their banking goals, handling transactions, educating on online platforms, and recommending suitable products.

You’ll work in a dynamic, community-focused team with on-the-job training and development. As part of our Community Banking model, you’ll contribute to local growth while delivering exceptional service with a risk-aware approach.

Qualifications

• Experience in a customer service environment with ability to meet targets.
• Strong attention to detail to ensure secure, accurate transactions.
• Confident communication with customers face-to-face and over the phone.
• Willingness to understand and articulate what makes Bendigo Bank different.
• Team-oriented mindset and collaboration with colleagues.

Responsibilities

• Explore customers’ needs through in-depth conversations to help them achieve financial goals.
• Support customers with digital literacy and online banking needs as offerings evolve.
• Be the face of the branch, handling transactions, cash, queries, and paperwork with risk awareness.
• Engage in continuous learning with on-the-job and external development opportunities.
• Build connections by supporting customers and local community initiatives.

Skills

Customer service

Communication

Attention to detail

Risk awareness

Collaboration

Job description

Bendigo Bank invites a Customer Service Officer to join our Cygnet branch in Tasmania. The role focuses on helping customers achieve their banking goals, handling transactions, educating on online platforms, and recommending suitable products.

You’ll work in a dynamic, community-focused team with on-the-job training and development. As part of our Community Banking model, you’ll contribute to local growth while delivering exceptional service with a risk-aware approach.