System Administration Support Officer

Department of Housing and Works; City Of Stirling; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible work options including WFH up

Professional development and on‑the‑jo

Generous leave entitlements

Modern workspaces and activity-based H

Wellness programs and health insurance

Diversity and inclusion initiatives

Job summary

Department of Housing and Works invites applications for a Systems Administration Support Officer. The role supports the operation and development of corporate systems, combining system maintenance, user guidance, and continuous improvement.

It requires a proactive, detail‑oriented professional who can engage with a diverse group of stakeholders and ensure high-quality system support in a dynamic team environment.

Qualifications

• Experience in system support or administration.
• Strong problem-solving and analytical skills.
• Good communication with a range of stakeholders.

Responsibilities

• Manage system issues and incidents and oversee system maintenance and testing.
• Develop user guides and training materials for users.
• Conduct user access audits and support business process improvements.

Skills

System administration

Stakeholder communication

Problem solving

Documentation

Job description

Come join the team at the new Department of Housing and Works. The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities. We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation. Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, and culturally and linguistically diverse people. If you are a person living with disability and require adjustments or accommodations during the recruitment process, please contact Raj Kandasamy on [phone] or via email at [e-mail]. You can also reach us through the National Relay Service.

When you join us, you can enjoy a variety of benefits, including:

• flexible work options, including working from home up to 2 days per week
• professional development, training, and on-the-job learning to advance your career
• generous leave entitlements, which include 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year. Access to cultural leave for Aboriginal and Torres Strait Islander people
• modern workspaces, where you choose your workspace that assists you to do your best work
• access to activity-based work hubs in the CBD, Fremantle and Joondalup for ad hoc flexible work
• corporate discounts with selected health insurance providers and access to wellness programs
• opportunity to contribute to diversity, inclusion, and cultural initiatives across the department, including networks and working groups that promote equity and belonging.

About The Role:

Systems Administration Support Officer supports the operation and development of corporate systems on behalf of Department of Housing and Works. (DHW).

About You:

Join the Department of Housing and Works and play a key role in supporting the systems that enable the delivery of essential services to Western Australians. We are seeking a proactive and customer-focused professional with strong problem-solving skills and experience in system support or administration. You will be responsible for managing system issues and incidents, undertaking system maintenance and testing, developing user guides and training materials, conducting user access audits, and supporting business process improvements. The ideal candidate will be organised, detail-oriented, and able to communicate effectively with a range of stakeholders. You will demonstrate integrity, accountability, a commitment to continuous improvement, and the ability to work collaboratively in a dynamic team environment. If you enjoy solving problems, improving processes, and providing high-quality support, we encourage you to apply. The position operates in Personal Leadership context. This means that you are required to demonstrate personal accountability for delivering excellence and support your team and agency in delivering strategic goals. You will be expected to build and nurture relationships and be willing to seek feedback and learn.

Further Job-Related Information:

Please contact Raj Kandasamy on 0432 837 012 for further information about the position (not to be contacted for Applicant Information Packs or assistance with lodging your application). To assist you in preparing your application, please refer to the Applicant Information Pack and Job Description Form. Additionally, the WA Jobs and Workforce Hub provides information on working in Western Australia. This includes guidance on applying for government sector jobs, industry insights, application tips, relocation resources, training opportunities, and apprenticeships. If you are unable to view or download the documents, please call 0432 837 012 and select option 1, or email [e-mail] , mentioning the vacancy reference number Pool Ref VCID03505 for assistance.

Currently there is one (1) permanent full-time position available for filling. Other suitable applicants will be placed in a recruitment pool. This pool will run for a period of twelve (12) months and may be used to fill other similar full-time, part-time, permanent or fixed-term vacancies with the possibility of further extension(s) and/or permanency. Please note that being placed in the pool does not guarantee your placement in a position.