Customer Service Officer – First Aid & Mobility Retail

St John Ambulance Aust -Tas; Hobart; On-site; AUD 50,000 - 65,000; Full time

Job summary

St John Tasmania is seeking a dedicated Customer Service Officer to join the Customer Supplies team in Moonah. You will assist customers in selecting first aid and mobility products, process goods and services, and manage inventory to keep our services running smoothly.

The role focuses on delivering high-quality service, maintaining accurate customer records, and coordinating scheduling across our state stores. A customer-focused mindset and strong communication are essential.

Qualifications

• Customer-focused mindset with ability to deliver a high-quality experience.
• Clear and confident face-to-face and phone communication.
• Ability to use technology to improve efficiency and outcomes.
• Strong organisational skills and attention to detail.

Responsibilities

• Deliver high-quality customer and sales service that meets needs promptly and professionally.
• Coordinate site visit scheduling, ensuring all appointments are booked, confirmed, and completed on time.
• Handle inventory operations including invoicing, stock accuracy and merchandise presentation.
• Use and grow product knowledge in first aid and mobility equipment to match customers with the right solutions.
• Build and sustain strong customer relationships to uphold our reputation for high-quality services.
• Maintain accurate, up-to-date customer records in our systems.
• Work seamlessly with all three Supplies across the state to achieve shared operational goals.

Skills

Customer service

Communication

Tech savvy

Organisational skills

Problem solving

Tools

Inventory management systems

Invoicing

Job description

Job Description

Do you want to work for an iconic Tasmanian organisation committed to changing lives and making a difference to your community?

St John Tasmania is not-for-profit, purpose-driven organisation that has been enhancing community safety through first aid for over a century. We are committed to supporting our local communities with initiatives such as our First Aid in Schools and Free Community Defibrillator programs. Our team consists of both employees and volunteers, dedicated and passionate about our mission. We take pride in fostering a culture that is customer-focused, quality-driven, and future-focused.

We have an exciting opportunity for an individual to join our Customer Supplies team as a full-time Customer Service Officer, based in Moonah.

In this role, you will be the go to contact for customers, helping them quickly find the right first aid and mobility products across our first aid retail outlet and Scooters & Mobility store. You will process goods and services efficiently, stay on top of inventory, deliver sharp retail customer service, and keep our first aid kit servicing van scheduling running smoothly.

Responsibilities include:

• Deliver high‑quality customer and sales service that meets needs promptly and professionally.


• Coordinate site visit scheduling, ensuring all appointments are booked, confirmed, and completed on time.


• Handle inventory operations efficiently including invoicing, stock accuracy, and merchandise presentation.


• Use and grow your product knowledge in first aid and mobility equipment to match customers with the right solutions.


• Build and sustain strong customer relationships to uphold and strengthen our reputation for high-quality services.


• Maintain accurate, up to date customer records in our systems.


• Work seamlessly with all three Supplies across the state to achieve shared operational goals.

What You Need to Succeed

• A customer-focused mindset with the ability to build trust and deliver a responsive, high-quality experience.


• Confidence in using technology to improve efficiency and outcomes.


• Strong organisational skills, attention to detail, and the ability to problem-solve proactively.


• Clear, confident communication both face‑to‑face and over the phone.


• Experience or exposure in the allied health sector would be advantageous but not essential.

Essential Requirements

To work with us, you must:

• Possess or be willing to acquire or provide a National Police Check that has been issued within the last six months.


• Possess or be willing to acquire a Working with Vulnerable People (WWVP) Registration with NDIS endorsement.


• An unrestricted Australian Driver’s licence


• Be an Australian Resident or hold a valid Australian working visa.

To apply for this exciting opportunity please provide a resume and detailed cover letter outlining your motivations for this position. To submit your application, select ”Apply Now” by COB 30th June 2026, however, please note that interviews may commence at any time during the advertising period.

St John Tasmania prioritises the safety and wellbeing of all children involved in its activities, maintaining zero tolerance for child abuse and neglect. We take any allegations seriously and work to prevent harm or exploitation.

We value diversity and inclusivity, fostering a respectful and welcoming workplace. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.