Customer Service Officer

Cassons; Sydney; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive remuneration package

Training and career development

Employee recognition and rewards

Job summary

Cassons is seeking a motivated Customer Service Representative to join our team in Eastern Creek, NSW. This full-time, in-office role focuses on delivering exceptional customer service, handling inquiries, processing orders, and ensuring a positive experience from contact to resolution.

Ideal candidates will have prior customer service experience, strong communication skills, and the ability to thrive in a fast-paced environment while maintaining accurate records and collaborating with internal

Qualifications

• Previous experience in a customer service role (office or retail).
• Excellent verbal and written communication skills.
• Strong attention to detail and organisational skills.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Ability to work effectively in a fast-paced environment.
• Strong problem-solving and conflict-resolution skills.

Responsibilities

• Respond to customer enquiries via phone, email, and online platforms.
• Process customer orders accurately and efficiently.
• Resolve customer complaints and issues in a professional and timely manner.
• Maintain accurate customer records and documentation.
• Liaise with internal departments including Sales, Product Managers, Warehouse and Accounts.
• Monitor order status and provide updates to customers.
• Assist with administrative tasks and reporting as required.
• Identify opportunities to improve customer satisfaction and business processes.
• Ensure compliance with company policies and procedures.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Microsoft Office

Fast-paced work

Problem solving

Education

Customer service qualification or business studies

Tools

Microsoft Office Suite

Job description

Now Hiring: Customer Service Representative

Join Our Team!

Position Title: Customer Service Representative

Location: Eastern Creek, NSW

Reporting To: Customer Service Manager

About the Role

We are seeking a motivated and customer-focused Customer Service Representative to join our team. This role is responsible for providing exceptional service to customers, managing enquiries, processing orders, and ensuring a positive customer experience from initial contact through to resolution. This is a full-time in-office position based in Eastern Creek, NSW, requiring employees to attend the office Monday to Friday - 8.30am to 5.00pm.

Key Responsibilities

• Respond to customer enquiries via phone, email, and online platforms.
• Process customer orders accurately and efficiently.
• Resolve customer complaints and issues in a professional and timely manner.
• Maintain accurate customer records and documentation.
• Liaise with internal departments including Sales Representatives, Product Managers, Warehouse and Accounts.
• Monitor order status and provide updates to customers.
• Assist with administrative tasks and reporting as required.
• Identify opportunities to improve customer satisfaction and business processes.
• Ensure compliance with company policies and procedures.

Skills and Experience

Essential

• Previous experience in a customer service from office or retail role.
• Excellent verbal and written communication skills.
• Strong attention to detail and organisational skills.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Ability to work effectively in a fast-paced environment.
• Strong problem-solving and conflict-resolution skills.

Desirable

• Customer service qualification or relevant business studies.
• Knowledge of both Motorcycles and Bicycles, especially parts and accessories.

Personal Attributes

• Positive and professional attitude.
• Team player with a willingness to support colleagues.
• Reliable, punctual, and accountable.
• Customer-focused with a commitment to delivering outstanding service.
• Ability to remain calm under pressure.

What We Offer

• Competitive remuneration package.
• Supportive and collaborative team environment.
• Opportunities for training and career development.
• Employee recognition and reward programs.
• Stable and growing business with long-term career opportunities.

Location: Eastern Creek, NSW

Great service starts with great people—join us today!