Information Support Specialist

City of Canterbury-Bankstown; Sydney; On-site; AUD 88,000 - 107,000; Full time

Benefits offered by this job

Remuneration package

Long service leave

Annual salary increases

Parental leave

Professional development

Health programs

Work-life balance

Job summary

City of Canterbury-Bankstown is seeking an Information Support Specialist to join our Information Services team in a permanent full-time role. You will provide proactive, customer-focused support, guidance on information management, and compliant handling of records across property and information services.

You will investigate information management issues, advise on best practices, and deliver solutions that improve service delivery for internal and external customers while upholding security

Qualifications

• Relevant qualifications in Records/Information Management or a related discipline.
• Demonstrated experience in information management practices and legislation.
• Experience with property information and numbering is desirable.

Responsibilities

• Manage Council information lifecycle, ensuring records are accurate, accessible and securely disposed.
• Provide specialist guidance on Information Management practices and compliance.
• Support property information services, including numbering for developments and inspections.
• Administer Land Information system data with accuracy and integrity.
• Provide responsive support to internal and external customers and drive continuous improvement.
• Maintain security, confidentiality and access controls of information and records.
• Develop guidance, training, policies and procedures for best practice.

Skills

Organisational skills

Analytical skills

Problem-solving

Stakeholder engagement

Customer service

Driver’s Licence

Education

Records/Information Management qualification

Tools

EDRMS

QGIS

MapInfo

SharePoint Online

Job description

Here at CBCity

The City of Canterbury Bankstown is one of the largest Councils in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 29 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 370,000 residents.

The role

We are seeking an Information Support Specialist to join our team in a permanent full-time opportunity, providing proactive, customer-focused support and specialist advice across Property and Information Management services.

With a strong problem-solving focus, you will investigate and resolve a diverse range of property, customer information and information management matters, providing practical advice, guidance and solutions that support effective service delivery across the organisation.

This is a great opportunity to use your expertise to navigate complex information, identify solutions and contribute to responsive, high-quality outcomes for both internal and external customers.

Duties will include but not be limited to:

• Manage Council information throughout its lifecycle, ensuring records are accurate, accessible, securely maintained and appropriately disposed of.
• Provide specialist advice and guidance on Information Management practices, ensuring compliance with relevant legislation, standards and regulatory requirements.
• Support property information services, including property numbering for new developments and subdivisions, property enquiries and inspections.
• Administer and maintain name, address and ratepayer information within Council’s Land Information system, ensuring data accuracy and integrity.
• Provide responsive support and advice to internal and external customers, with a focus on continuous improvement and enhancing the customer experience.
• Maintain the security, confidentiality and appropriate access controls of Council information and records.
• Develop and deliver guidance, training, policies and procedures that promote best practice across Information Management and name and address data.

You will have

• Relevant qualifications in Records/Information Management or a related discipline, with demonstrated experience.
• Current Driver’s Licence.
• Knowledge of the State Records Act 1998 and relevant records management standards.
• Experience in property numbering and property information.
• Experience using Electronic Document and Records Management Systems (EDRMS).
• Strong organisational, analytical and problem-solving skills.
• Strong stakeholder engagement, collaboration and customer service skills.
• Experience administering central registers.

Desirable Experience

The following experience and skills were considered desirable, but were not essential requirements:

• Previous experience working with QGIS/Mapinfo.
• Experience with SharePoint Online.
• Knowledge of the NSW Addressing policy and user manual

The salary for this position starts from $97,327 (Grade G, Step 1) + 12% super.

What’s on offer

• An attractive remuneration package.
• Embrace a better work-life balance, designed to prioritise your well-being and help you manage the balance between your personal and professional life.
• Permanent full-time position with Local Government conditions
• Long service leave after 5 years, annual salary increases and generous parental leave options.
• Contribute to making a positive impact on our community.
• An investment in your professional growth, fostering continuous learning and development opportunities.
• Access to our employee Health and Wellbeing Programs.
• Ability to accrue time off, giving you the flexibility to work towards an extra paid day off and better support your work-life balance.

For more information, please contact Grant Willis (Acting Team Leader Spatial and Customer Information - Information Services) at [e-mail]

Applications close Friday, 9 October 2026.

CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.

If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at [e-mail]

Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.

Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.