Information Support Specialist

the original; Sydney; On-site; AUD 88,000 - 107,000; Full time

Benefits offered by this job

Remuneration package

Long service leave

Parental leave

Health and Wellbeing programs

Professional development

Job summary

The City of Canterbury Bankstown is seeking an Information Support Specialist to join our team in a permanent full-time role. You will provide proactive, customer-focused support and specialist advice across Property and Information Management services to ensure high-quality outcomes for internal and external customers.

You will investigate and resolve information management matters, develop guidance, training, and policies, and maintain data security and access controls across the Council

Qualifications

• Qualifications in Records/Information Management or related discipline.
• Experience with EDMS/EDRMS platforms and information governance.
• Knowledge of NSW Records Act and information management standards.

Responsibilities

• Manage Council information lifecycle with accuracy, accessibility and secure disposal.
• Provide specialist guidance on Information Management practices and compliance.
• Support property information services including numbering for developments and subdivisions.

Skills

Records management

Information management

EDRMS

QGIS

SharePoint Online

Property numbering

NSW Addressing policy

Driver's Licence

Education

Records/Information Management qualification

Job description

The City of Canterbury Bankstown is one of the largest Councils in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 29 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 370,000 residents.

The role

We are seeking an Information Support Specialist to join our team in a permanent full-time opportunity, providing proactive, customer-focused support and specialist advice across Property and Information Management services.

With a strong problem-solving focus, you will investigate and resolve a diverse range of property, customer information and information management matters, providing practical advice, guidance and solutions that support effective service delivery across the organisation.

This is a great opportunity to use your expertise to navigate complex information, identify solutions and contribute to responsive, high-quality outcomes for both internal and external customers.

Duties will include but not be limited to:

• Manage Council information throughout its lifecycle, ensuring records are accurate, accessible, securely maintained and appropriately disposed of.
• Provide specialist advice and guidance on Information Management practices, ensuring compliance with relevant legislation, standards and regulatory requirements.
• Support property information services, including property numbering for new developments and subdivisions, property enquiries and inspections.
• Administer and maintain name, address and ratepayer information within Council's Land Information system, ensuring data accuracy and integrity.
• Provide responsive support and advice to internal and external customers, with a focus on continuous improvement and enhancing the customer experience.
• Maintain the security, confidentiality and appropriate access controls of Council information and records.
• Develop and deliver guidance, training, policies and procedures that promote best practice across Information Management and name and address data.

You will have

• Relevant qualifications in Records/Information Management or a related discipline, with demonstrated experience.
• Current Driver's Licence.
• Knowledge of the State Records Act 1998 and relevant records management standards.
• Experience in property numbering and property information.
• Experience using Electronic Document and Records Management Systems (EDRMS).
• Strong organisational, analytical and problem-solving skills.
• Strong stakeholder engagement, collaboration and customer service skills.
• Experience administering central registers.

The following experience and skills were considered desirable, but were not essential requirements:

• Previous experience working with QGIS/Mapinfo.
• Experience with SharePoint Online.
• Knowledge of the NSW Addressing policy and user manual

The salary for this position starts from $97,327 (Grade G, Step 1) + 12% super.

What's on offer

• An attractive remuneration package.
• Embrace a better work-life balance, designed to prioritise your well-being and help you manage the balance between your personal and professional life.
• Permanent full-time position with Local Government conditions
• Long service leave after 5 years, annual salary increases and generous parental leave options.
• Contribute to making a positive impact on our community.
• An investment in your professional growth, fostering continuous learning and development opportunities.
• Access to our employee Health and Wellbeing Programs.
• Ability to accrue time off, giving you the flexibility to work towards an extra paid day off and better support your work-life balance.

For more information, please contact Grant Willis (Acting Team Leader Spatial and Customer Information - Information Services) at Grant. [e-mail]

CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.

If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at [e-mail]

Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.

Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.