Customer Service Officer

Martin Brower; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Employee discount portal

Employee Assistance Program (EAP)

Recognition awards

Free onsite parking

Paid parental leave

Volunteer leave

Ongoing Training and career developm

Job summary

Martin Brower is seeking a proactive Customer Service Officer for our Operations team at our Wetherill Park distribution centre. You’ll deliver high-quality phone-based service, process orders, and coordinate with warehouse and transport to support our stores.

Join a collaborative environment with development opportunities and a strong commitment to training, with a variety of full-time and part-time shifts listed.

Qualifications

• Strong communication and influencing skills.
• Ability to problem solve and develop solutions.
• Demonstrated ability to collaborate effectively in a team.
• High level of accuracy and attention to detail.

Responsibilities

• Provide high-quality customer service to internal and external stakeholders.
• Receive and amend customer orders in the system.
• Advise customers of changes in item numbers, products, and out-of-stock items.
• Explain ongoing promotions and promotional items to customers and adjust orders accordingly.
• Liaise with warehouse and transport departments to process orders.
• Handle complaints and ensure credits are processed promptly.
• Maintain the master file.

Skills

Customer service

Communication

Problem solving

Team collaboration

Time management

Tools

ERP

CRM

WMS

Microsoft Office

Job description

We are seeking an enthusiastic and motivated Customer Service Officers to join our dynamic and collaborative Operations team in our purpose-built distribution centre in Wetherill Park. In this role, no two days' will be the same! Working in a fast- paced operations environment, this will be a busy and exciting role where you will provide a high level of phone- based customer service and operational support to all our customer's stores.

This would be a good opportunity for someone looking to grow and develop their career and learn from ground up.

Monday - Friday: 8am - 4pm (Full time)

Monday - Friday: 10am - 6pm (Full time)

Tuesday - Friday: 20 hours total (Part Time)

Day to day you will

• Provide high-quality customer service to internal and external stakeholders
• Be responsible for receipt and amend customer orders into the system
• Advise customers of changes in item numbers and products as well as out of stock items
• Have a clear understanding of ongoing promotions and promotional products and advice customers of any order/inventory level changes accordingly
• Liaise with warehouse and transport departments to process additional orders
• Be responsible for complaint handling and resolution, and ensuring credits are processed in a timely manner
• Maintain the master file

About You:

• Be a self-starter who can manage your own time and prioritise your workload in a fast-paced environment
• Strong communication and influencing skills
• Ability to problem solve and develop solutions
• Demonstrated ability to collaborate effectively with colleagues in a team-oriented environment to achieve shared goals and objectives
• High level of accuracy and attention to detail with the ability to follow through
• Previous experience using ERP, CRM & WMS systems, would be advantageous
• Intermediate proficiency with Microsoft Office

Training and Development:

We understand the importance of ongoing growth and development. As a valued member of our team, we will provide you with comprehensive training to ensure you excel in your role as a Customer Service Officer. You will receive the necessary support and resources to thrive in this dynamic industry

Why You'll Love Working with Us

At Martin Brower, we take pride in supporting our people with strong development pathways and an inclusive, values-driven culture.

You will enjoy:

• Competitive salary with benefits
• Reward programs and an exclusive employee discount portal
• Employee Assistance Program (EAP)
• Quarterly and annual recognition awards
• Free onsite parking
• Paid parental leave
• Volunteer leave
• Ongoing Training and career development opportunities
• Being part of a global organisation committed to sustainability and innovation

About Martin Brower:

At Martin Browerwe are proud to be a leading global Supply Chain Solutions provider for large scale restaurant chains. From our global supply network and distribution centres and into our customer's hands, Martin Brower takes supply chain management personally. Martin Brower does more than procure and move product, we create and deliver smart insights by collaborating and innovating every link in the supply chain.Within ANZ, Martin Brower has a network of distribution centres across all major capital cities, and we are well known for setting new standards for on-time delivery, dependability, efficiency, safety and sustainability.

We are driven by our shared C.A.R.E.S values. These are woven into the fabric of our culture and guide everything we do and ensure an unparalleled experience and environment for our people.

We value the unique contributions of each and every member of our diverse Martin Brower family. Keeping in mind our core values and customer orientation we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, or disability status.

This is an opportunity to be part of an outstanding work environment, in a global company who invests in their people, training and development with a focus on diversity and internal promotion.