Customer Service Officer

Marble Group; Sydney; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Onsite parking

Job summary

Marble Group is seeking a Customer Service Administrator to join our client’s team in the Sydney area. The role focuses on managing the customer experience through pre-construction and coordinating the end-to-end workflow of pre-construction activities.

This is a fantastic opportunity for a motivated professional with strong time management, customer service skills, and the ability to thrive in a fast-paced environment.

Qualifications

• Minimum 5 years experience as a Customer Service Officer or Pre-Construction Administrator in a Home Builder.
• Strong attention to detail.
• Robust administrative skills and ability to multi-task.
• Ability to work within a team and autonomously.
• Proficiency with Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Self-motivated, energetic and driven with a positive attitude.
• Onsite parking is provided.

Responsibilities

• Be the main point of contact for internal and external stakeholders throughout pre-construction.
• Coordinate council permits and applications with the Permits Officer.
• Manage all aspects of the pre-construction phase.
• Support and drive the client pre-construction experience.
• Ensure a proactive, customer-focused approach.

Skills

Customer Service

Pre-construction

Attention to detail

Administrative skills

Time management

Multi-tasking

Teamwork

Autonomy

Microsoft Office

Written & verbal communication

Positive attitude

Tools

Microsoft Office Suite

Job description

Our client is a family run Builder producing over 120 homes annually across the local Sydney market. They are a growing business in the volume and custom building market with a small tight knit team based out of Southwest Sydney.

As they expand, we are looking to bring on an additional Customer Service Administrator to join their office. This position will be responsible for managing the customer's experience throughout pre-construction, as well as coordinating the end to end work flow throughout the pre-construction process.

About the Role

This is a fantastic opportunity for a motivated Pre-Construction or Customer Service Officer to join a growing business in the volume building market.

The right candidate will have strong time management, customer service skills, and the ability to thrive in a challenging and fast paced environment. This role will be extremely customer focused and driven around the clients pre-construction experience.

You will be the point of contact for all internal and external stakeholders, be responsible for managing all aspects of the pre-construction phase including coordinating council permits and applications with the internal Permits Officer, and will be the first point of contact for the customers throughout pre-construction.

Skills and Qualifications

• Minimum 5 years experience working as a Customer Service Officer or a Pre-Construction Administrator with a Home Builder
• Strong attention to detail
• Robust administrative skills and ability to multi-task
• Ability to work within a team environment and autonomously
• Proficiency with Microsoft Office Suite
• Excellent written and verbal communication skills
• Self-motivated, energetic and driven individual with a positive attitude
• Generous salary on offer pending relevant industry experience
• A driven and results focused team to support and drive you
• Be an integral part of a thriving and reputable business within the residential building industry
• Onsite parking provided