Customer Service Officer

GPC Asia Pacific; Perth; On-site; AUD 55,000 - 65,000; Full time

Job summary

ADAS Solutions is proudly an Australian owned and operated company providing advanced driver assistance system (ADAS) and electric vehicle (EV) solutions for the automotive industry. Our Osborne Park Calibration Centre is seeking a Customer Service Officer for a 12-month fixed-term contract.

This role will act as the central link between customers, technicians and workshop operations, ensuring efficient communication and high standards of service.

Qualifications

• Experience in customer service, scheduling or service advising (automotive highly regarded).
• Confident and professional phone manner.
• Strong organisational and problem-solving skills.
• High accuracy in data entry and administration.
• Solid Microsoft Office skills.
• Ability to manage multiple priorities in a busy environment.

Responsibilities

• Managing customer enquiries, bookings and quotes.
• Coordinating technician schedules.
• Providing clear and timely job updates.
• Supporting Site Managers with workflow planning.
• Maintaining accurate data and administrative records.

Skills

Customer service

Scheduling

Service advising

Phone manner

Data entry

Multitasking

Microsoft Office

Tools

Microsoft Office

Job description

Who is ADAS?

ADAS Solutions is proudly an Australian owned and operated company providingadvanced driver assistance system(ADAS)andelectric vehicle (EV)solutions for the automotive industry.

What's the role?

Our Osborne Park Calibration Centre is seeking a Customer Service Officer for a 12-month fixed-term contract. This role will serve as the central link between customers, technicians, and workshop operations, ensuring efficient communication, accurate administration, and a high standard of customer service. Your key responsibilities include:

• Managing customer enquiries, bookings and quotes
• Coordinating technician schedules
• Providing clear and timely job updates
• Supporting Site Managers with workflow planning
• Maintaining accurate data and administrative records

Is this you?

We're seeking a proactive and professional individual who brings:

• Experience in customer service, scheduling or service advising (automotive highly regarded)
• A confident and professional phone manner
• Strong organisational and problem-solving skills
• High accuracy in data entry and administration
• Solid Microsoft Office skills
• The ability to manage multiple priorities in a busy environment

Why join ADAS?

Backed by GPC Asia Pacific, ADAS offers stability, growth and long-term career opportunity. You'll benefit from:

• Full-time, Monday to Friday(no weekends)
• Ongoing training and career development within a national organisation
• Employee recognition programs and annual awards
• Team member discounts with Repco, NAPA, AMX, Motion Industries and more
• Employee Assistance Program (wellbeing, financial and legal support)
• Paid volunteer leave and paid parental leave for permanent employees

If you're looking for a role where you can make a real impact, it'd be great to hear from you.

GPC Asia Pacific is an equal opportunity employer.