Customer Service Officer

City of Melville; Perth; On-site; AUD 110,346,000 - 126,050,000; Part time

Benefits offered by this job

Free LeisureFit membership

Birthday leave

Paid parental leave

Additional leave up to 10 weeks

Up to 12% superannuation

Flexible working arrangements

Professional development support

Wellbeing initiatives

Employee social club

Job summary

City of Melville is seeking enthusiastic and customer-focused Casual Customer Service Officers to join our LeisureFit team. As the first point of contact for members and visitors, you'll help create exceptional customer experiences while supporting day-to-day operations across our LeisureFit centres.

This is a community-focused role within a dynamic recreation environment, contributing to the health and wellbeing of our residents.

Qualifications

• Excellent customer service and communication skills.
• Strong interpersonal and problem-solving abilities.
• Experience in a customer service environment.
• Cash handling and reconciliation experience.

Responsibilities

• Providing friendly, professional and responsive customer service.
• Assisting customers with memberships, programs, facilities and services.
• Promoting LeisureFit products and services to current and prospective members.
• Managing cash handling, reconciliations and banking procedures.
• Responding to enquiries through the membership’s inbox.
• Maintaining a welcoming, clean and well-presented reception and public areas.
• Supporting merchandise sales and stock control.
• Performing data entry and administrative tasks as required.

Skills

Excellent customer service

Communication skills

Interpersonal skills

Problem-solving abilities

Cash handling experience

Teamwork

Education

Senior First Aid Certificate

CPR Certificate

National Police Clearance

Tools

Customer management systems (CRM)

Database software

Job description

The City of Melville is seeking enthusiastic and customer-focused Casual Customer Service Officers to join our LeisureFit team.

As the first point of contact for members and visitors, you'll help create exceptional customer experiences while supporting the day-to-day operations of our vibrant leisure centres. This is an exciting opportunity to join a community-focused organisation, work in a dynamic recreation environment, and contribute to the health and wellbeing of our residents.

Location: City of Melville LeisureFit Centres

Salary: LFCS $40.13 to $46.55 p/h + 12% Super

Employment Type: Casual

What You’ll Be Doing

As a Customer Service Officer, you will deliver exceptional service to members and visitors across our LeisureFit centres while providing valuable administrative support to ensure smooth day-to-day operations.

Key responsibilities include:

• Providing friendly, professional and responsive customer service
• Assisting customers with memberships, programs, facilities and services
• Promoting LeisureFit products and services to current and prospective members
• Managing cash handling, reconciliations and banking procedures
• Responding to enquiries through the membership’s inbox
• Maintaining a welcoming, clean and well-presented reception and public areas
• Supporting merchandise sales and stock control
• Performing data entry and administrative tasks as required

What We’re Looking For

You are a customer-focused professional who enjoys helping people and delivering positive outcomes. You possess excellent communication skills, a proactive attitude, and the ability to work effectively in a dynamic team environment.

To be successful, you will have:

• Excellent customer service and communication skills
• Strong interpersonal and problem-solving abilities
• Current Senior First Aid Certificate
• Current CPR Certificate
• Current National Police Clearance, or the ability to obtain one
• Experience in a customer service environment
• Cash handling and reconciliation experience
• Experience using databases or customer management systems
• Customer service or complaint management training

Why The City of Melville?

We are a welcoming and diverse community that enjoys a blend of retail and business precincts and an abundance of open spaces in a unique, natural landscape, along the shores of the beautiful Swan and Canning Rivers.

We are proud to be recognised as an Inclusive Employer 2024-2025 – a prestigious award that benchmarks workplace inclusion across various diversity areas. This recognition is the only one of its kind in Australia and highlights our commitment to fostering a workplace where diversity is celebrated, and inclusion thrives. In everything we do, we focus on our EPIC values of Excellence, Participation, Integrity and Caring and we aim to achieve an inclusive, vibrant, and sustainable future.

Why Belong?

Elevate your work experience with the City of Melville’s benefits!

• Enjoy annual salary increases of 4%, effective each year from 1 July 2025 to 1 July 2027
• Enjoy flexible working arrangements that help balance work and life
• Stay active with a free LeisureFit membership
• Celebrate your special day with Birthday Leave – no work on your big day!
• Access paid parental leave to support your family
• Take more time to recharge with 2 extra days of leave plus the option to purchase additional leave (up to 10 weeks off per year)
• Benefit from a generous superannuation co-contribution of up to 15.5%
• Maximise your pay with salary packaging and novated leasing options
• Grow your career with structured professional development and study assistance programs
• Look after your wellbeing with wellness initiatives and Employee Assistance Programs
• Connect outside of work with a vibrant social club

The City of Melville celebrates diversity, inclusion, and belonging. We welcome and strongly encourage applications from individuals of all backgrounds, including but not limited to Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, and people living with disabilities.

All candidates applying for a position where the use of ‘plant and machinery’ or driving a vehicle is an inherent requirement of the role and other ‘high risk’ facilities where public safety is at risk, will be required to pass a drug and alcohol test as part of a pre-employment medical.