Service Lead - Community Safety Operations

City of Melville; Perth; On-site; AUD 130,000 - 150,000; Full time

Benefits offered by this job

Flexible working arrangements

LeisureFit membership

Birthday Leave

Paid parental leave

Additional leave options

Superannuation co-contribution

Salary packaging and novated leasing

Professional development and studyass

Wellbeing programs

Employee social club

Job summary

The City of Melville is seeking a Service Lead for MelSafe – Community Safety Operations. You will provide strategic and operational leadership for 24/7 frontline patrols, leverage data and technology, and drive a culture of professionalism and continuous improvement. This permanent full-time role offers a competitive salary and superannuation.

Location is the City of Melville Civic Centre. You will build strong partnerships, monitor KPIs and guide education, compliance and enforcement of Local

Qualifications

• Proven experience leading large frontline service delivery teams.
• Strong people leadership, coaching and performance management.
• Experience using technology, operational intelligence and data to improve service performance.
• Excellent written and verbal communication with staff, customers and stakeholders.

Responsibilities

• Lead frontline workforce and 24/7 service delivery.
• Manage workforce planning, rostering and deployment.
• Drive service performance through data analytics and tech.Lead complex incident responses and projects.
• Maintain partnerships with WA Police and government agencies.

Skills

Strategic leadership

Operational leadership

People management

Data analytics

Stakeholder management

Project management

Communication

Regulatory/compliance knowledge

Customer service

Decision making

Education

Relevant tertiary qualifications in Public Safety or Business Management

Tools

Data analytics platforms

Operational technology

Workforce rostering systems

Job description

Service Lead - Community Safety Operations

Are you a strategic and operational leader ready to shape a highly visible, responsive and customer-focused community safety service?

The City of Melville is seeking an experienced Service Lead to lead MelSafe - Community Safety Operations. In this pivotal role, you will oversee 24/7 frontline patrol operations, strengthen officer safety and service consistency, and use technology, intelligence and operational data to deliver proactive community safety outcomes.

Location: City of Melville Civic Centre

Salary: Negotiated – From $135,000.00 pro-rata p.a. + 12% Super

Employment Type: Permanent Full Time

What You’ll Be Doing

Reporting to the Manager Community Safety, you will provide strategic and operational leadership across MelSafe Community Safety Operations. You will guide the safe, lawful and effective deployment of officers operating under delegated authority, respond to emerging risks and community priorities, and build a high-performing culture grounded in professionalism, accountability, wellbeing and continuous improvement.

Key responsibilities include:

• Leading, mentoring and developing a large frontline workforce, fostering a culture of accountability, professionalism, wellbeing and high performance.
• Managing workforce planning, rostering, operational deployment and resource allocation for officers operating under delegated authority across a 24/7 service.
• Driving service performance through the use of technology, data analytics, intelligence-led operations and continuous improvement initiatives.
• Leading operational responses to complex incidents, community safety concerns and customer requests.
• Managing service planning, projects, budgets, fleet resources and operational technology platforms.
• Developing and maintaining strong partnerships with WA Police, government agencies, community organisations and internal stakeholders.
• Monitoring and reporting on service performance, KPIs, trends and community safety outcomes.
• Identifying opportunities to modernise operations through innovation, technology and improved business processes.
• Ensuring exceptional customer service standards are delivered across all interactions with residents, businesses and stakeholders.
• Ensuring fair, consistent and lawful education, compliance and enforcement of Local Laws, parking and regulatory activities that support community safety and amenity.

What We’re Looking For

You are an experienced operational leader who can think strategically, inspire teams, build strong relationships and deliver results in a complex service environment. You are a confident problemsolver, comfortable making decisions under pressure, and committed to continuous improvement and outstanding customer outcomes.

To be successful, you will demonstrate:

• Proven experience leading large operational or frontline service delivery teams.
• Strong people leadership skills, including coaching, performance management, employee development and culture building.
• Demonstrated experience using technology, operational intelligence and data to improve service performance and outcomes.
• Excellent written and verbal communication skills, with the ability to engage effectively with staff, customers, stakeholders and elected members.
• Highly developed stakeholder management and partnership-building skills.
• Strong project management, planning and organisational skills, with the ability to manage competing priorities.
• Experience developing, monitoring and reporting against operational KPIs and service performance measures.
• Sound understanding of customer service principles and experience resolving complex community or customer issues.
• Strong understanding of local government, regulatory, compliance, community safety or related service delivery environments.
• The ability to translate strategic priorities into practical operational plans, while maintaining a strong frontline service focus.
• Resilience, adaptability and sound judgement in a fast-paced operational environment.
• Current 'C' Class Driver's Licence.
• Current National Police Clearance or willingness to obtain.
• Relevant tertiary qualifications in Public Safety, Business Management, Government Services or a similar field, or extensive experience leading frontline operations in community safety, compliance, enforcement or local government environments.

This role operates with a high degree of autonomy, holds delegated financial and operational authority, may support emergency management responses outside normal work hours, and may be required to act in the Manager Community Safety position.

Closing Date: Friday, 9 October 2026, 11.59PM AWST.

For further information about this position, please contact: Andrew Cook, Manager Community Safety on 08 646.

Why The City of Melville?

We are a welcoming and diverse community that enjoys a blend of retail and business precincts and an abundance of open spaces in a unique, natural landscape, along the shores of the beautiful Swan and Canning Rivers.

We are proud to be recognised as an Inclusive Employer 2024-2025 – a prestigious award that benchmarks workplace inclusion across various diversity areas. This recognition is the only one of its kind in Australia and highlights our commitment to fostering a workplace where diversity is celebrated and inclusion thrives. In everything we do, we focus on our EPIC values of Excellence, Participation, Integrity and Caring, and we aim to achieve an inclusive, vibrant and sustainable future.

Why Belong?

Elevate your work experience with the City of Melville’s benefits!

Enjoy flexible working arrangements that help balance work and life

Stay active with a free LeisureFit membership

Celebrate your special day with Birthday Leave – no work on your big day!

Access paid parental leave to support your family

Take more time to recharge with 2 extra days of leave plus the option to purchase additional leave (up to 10 weeks off per year)

Benefit from a generous superannuation co-contribution of up to 15.5%

Maximise your pay with salary packaging and novated leasing options

Grow your career with structured professional development and study assistance programs

Look after your wellbeing with wellness initiatives and Employee Assistance Programs

Connect outside of work with a vibrant social club

The City of Melville celebrates diversity, inclusion, and belonging. We welcome and strongly encourage applications from individuals of all backgrounds, including but not limited to Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, and people living with disabilities.

All candidates applying for a position where the use of ‘plant and machinery’ or driving a vehicle is an inherent requirement of the role and other ‘high risk’ facilities where public safety is at risk, will be required to pass a drug and alcohol test as part of a pre-employment medical.

We appreciate the interest from Recruitment Agencies in collaborating with us, however, at this time, the City of Melville is managing the recruitment process for this role. Please refrain from submitting candidate profiles to our team. Rest assured, should the need for external assistance arise in the future, we will not hesitate to reach out to recruitment agencies.

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