Customer Service Officer

Western Power; Perth; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Flexible work arrangements

Up to four weeks additional leave per年

Salary packaging options

Discounted health insurance

Gym membership discounts

Award-winning recognition and benefits

Renewable energy transition culture

Wellness leave days

End-of-trip facilities

On-site café

Job summary

Western Power is seeking a Customer Service Officer to provide efficient first-point-of-contact service to internal and external customers in Perth CBD. You will handle a mix of general and specialised inquiries across corporate systems, ensuring SLA targets are met and governance standards are upheld.

You will thrive in a fast-paced, supportive team environment, contributing to continuous improvement, sharing knowledge, and delivering high-quality customer experiences.

Qualifications

• Front-line, high-volume customer service experience required.
• Strong written and verbal communication abilities.
• Able to navigate workplace web-based applications and internal systems.
• Ability to understand and apply technical information to customer queries.
• Demonstrated teamwork and adaptability in a fast-paced environment.

Responsibilities

• Deliver efficient, first-point-of-contact customer service.
• Meet agreed SLA targets and manage customer expectations.
• Ensure governance and compliance to mitigate risk.
• Handle general and specialized queries and escalate when needed.
• Identify opportunities for continuous improvement within the team.
• Share technical knowledge and information with colleagues.
• Plan and implement daily and weekly work priorities.

Skills

Front-line service

Communication skills

Written & verbal communication

Web-based applications

Technical information

Teamwork

Adaptability

Education

WA Certificate of Education or equivalent

Job description

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Do you want to deliver work that truly matters to our community?

There's never been a better time to join the energy industry! At Western Power we're working towards our vision for a clean energy future and we're looking for diverse, passionate people to join our teamof world leading experts.

Customer Service Officer – Permanent – Perth CBD

The Customer Service Officer is responsible for providing efficient first point of contact customer service advice and information to both internal & external customers to ensure agreed SLA targets are met using various corporate systems.

Your Role in Action

• Delivering a timely, responsive and professional service while managing customer expectations and balancing business drivers
• Ensure governance and compliance requirements are met in order to mitigate risk to Western Power
• Managing assigned workload and customer experience
• Efficient handling of general and specialised queries and dealing with the query in an efficient manner and escalating where required
• Assists in identifying continuous improvement and innovation within the team
• Sharing of technical knowledge and information
• Developing and improving own personal effectiveness
• Responsible for planning and implementing daily and weekly allocated work

What Makes You a Great Fit

• WA Certificate of Education or equivalent
• Solid relevant experience in a front-line, high volume, customer service environment.
• Demonstrated ability to adapt to and support customer service objectives
• Demonstrated communication, interpersonal and teamwork skills
• Good level of written and verbal communication skills
• Demonstrated ability to achieve competency in using workplace web-based applications.
• Demonstrated ability to achieve competency in applying technical information

By joining Western Power, you will contribute to powering a cleaner energy future. We are dedicated to fostering career development and promoting a healthy work-life balance, empowering you to drive innovation as we develop a network that will serve the Western Australian community for generations. You will also benefit from a range of perks and opportunities, including:

• Over 50% of our employment opportunities are driven by career progression.
• Flexible work arrangements to support working hours and working from home arrangements.
• The opportunity to purchase up to four weeks of additional leave per year.
• Access to salary packaging, social club activities, and discounted health insurance and gym membership.
• An award-winning employee recognition and benefits programme.
• An innovative team culture that’s enabling the transition to renewable energy and decarbonisation.
• In addition to standard leave, enjoy two wellness leave days each year.
• Access to end-of-trip facilities at our Perth office and South Metro Depot, perfect for cyclists.
• On-site café available for convenient meals and refreshments throughout the day.