Customer Experience Advisor — Flexible Hours

Western Power; Perth; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Flexible work arrangements

Up to four weeks additional leave per年

Salary packaging options

Discounted health insurance

Gym membership discounts

Award-winning recognition and benefits

Renewable energy transition culture

Wellness leave days

End-of-trip facilities

On-site café

Job summary

Western Power is seeking a Customer Service Officer to provide efficient first-point-of-contact service to internal and external customers in Perth CBD. You will handle a mix of general and specialised inquiries across corporate systems, ensuring SLA targets are met and governance standards are upheld.

You will thrive in a fast-paced, supportive team environment, contributing to continuous improvement, sharing knowledge, and delivering high-quality customer experiences.

Qualifications

• Front-line, high-volume customer service experience required.
• Strong written and verbal communication abilities.
• Able to navigate workplace web-based applications and internal systems.
• Ability to understand and apply technical information to customer queries.
• Demonstrated teamwork and adaptability in a fast-paced environment.

Responsibilities

• Deliver efficient, first-point-of-contact customer service.
• Meet agreed SLA targets and manage customer expectations.
• Ensure governance and compliance to mitigate risk.
• Handle general and specialized queries and escalate when needed.
• Identify opportunities for continuous improvement within the team.
• Share technical knowledge and information with colleagues.
• Plan and implement daily and weekly work priorities.

Skills

Front-line service

Communication skills

Written & verbal communication

Web-based applications

Technical information

Teamwork

Adaptability

Education

WA Certificate of Education or equivalent

Job description

Western Power is seeking a Customer Service Officer to provide efficient first-point-of-contact service to internal and external customers in Perth CBD. You will handle a mix of general and specialised inquiries across corporate systems, ensuring SLA targets are met and governance standards are upheld.

You will thrive in a fast-paced, supportive team environment, contributing to continuous improvement, sharing knowledge, and delivering high-quality customer experiences.