Customer Service Officer

St.George Bank; Northern Beaches Council; On-site; AUD 65,000 - 75,000; Full time

Job summary

Westpac is seeking a Customer Service Officer to be the first point of contact in-branch, greeting customers, learning their needs, and guiding them to the right services from everyday transactions to specialized lending options.

You will learn and promote banking products, assist with online and mobile banking, ensure accurate cash handling, and comply with regulations while delivering welcoming service that supports customers’ financial wellbeing.

Qualifications

• Customer Service Experience: ideally in a customer-facing role
• Numerical Skills: proficiency in handling cash and financial transactions with accuracy
• Personality: energetic and customer‑minded
• Resilience: stay calm handling challenging situations
• Adaptability: willing to learn and adapt to banking procedures and technologies

Responsibilities

• Assist customers with banking transactions including cash deposits and withdrawals
• Maintain accurate cash handling and end-of-day balancing
• Educate customers on digital platforms such as online banking and our mobile app
• Identify opportunities to improve customers’ financial wellbeing through tailored solutions
• Ensure compliance with regulatory requirements and internal policies

Skills

Customer Service Experience

Numerical Skills

Personality

Resilience

Adaptability

Job description

What’s the role?

As a Customer Service Officer, you will be the first point of contact for customers visiting our branch and will work to create a welcoming and supportive experience from the moment they walk in. You will engage in meaningful conversations to uncover their needs, utilising your knowledge of Westpac’s financial products and services to support their holistic banking needs. By addressing their everyday banking queries and referring them to the right specialists in Home Loans or Business Banking, you will help ensure each customer receives tailored support and guidance. No two days are the same, and each interaction is an opportunity to make a genuine difference in our customers' financial wellbeing!

• Assist customers with banking transactions including cash deposits and withdrawals
• Maintain accurate cash handling and ensure end-of-day balancing
• Educate customers on digital platforms such as online banking and our award-winning mobile app
• Identify opportunities to improve customers’ financial wellbeing through tailored solutions
• Ensure compliance with regulatory requirements and internal policies

This is a full-time, branch-based role on an 18 month fixed term contract and the hours are across and inclusive of Monday to Friday.

What will I need?

• Customer Service Experience: ideally in a customer-facing role
• Numerical Skills: proficiency in handling cash and an ability to complete financial transactions with accuracy
• Personality: an energetic personality coupled with a genuine passion for helping people
• Resilience: ability to remain calm and composed whilst handling challenging situations
• Adaptability: a will to learn and adapt to new banking procedures and technologies

No banking experience? No problem. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands‑on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

Why join us?

We’re obsessed with becoming our customers’ #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country.

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave
• Tailored learning and development opportunities to help your grow your career within the bank
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

Create your future today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.