Teller - Esperance, WA

Westpac Group; Shire Of Esperance; Hybrid; AUD 35,000 - 45,000; Part time

Benefits offered by this job

Banking product offers

Leave options (Culture, Lifestyle,Well

Learning and development opportunities

Volunteer opportunities

Job summary

Westpac Group is seeking a part-time Teller at the Esperance branch to welcome customers and support their daily banking needs.

You will handle transactions, promote digital banking platforms, and refer customers to specialists while upholding compliance and service standards. Training is provided to build product knowledge and customer service excellence.

Qualifications

• Customer service experience preferred.
• Proficient cash handling and accuracy in financial transactions.
• Willingness to learn banking procedures and new technologies.

Responsibilities

• Assist customers with banking transactions including cash deposits and withdrawals.
• Maintain accurate cash handling and end-of-day balancing.
• Educate customers on online banking and mobile app features.
• Identify opportunities to improve customers’ financial wellbeing with tailored solutions.
• Ensure compliance with regulatory requirements and internal policies.

Skills

Customer service

Numerical skills

Adaptability

Resilience

People skills

Job description

• Permanent part-time role available at Westpac’s Esperance branch
• Genuine opportunity to begin a long-lasting career
• Work as part of your local community
• Hours: 22 hours per week8.30am – 4.30pm Mon and Thu, 8.15am – 4.30pm Fri

What’s the role?

As a Teller, you will be the first point of contact for customers visiting our branch and will work to create a welcoming and supportive experience from the moment they walk in. You will engage in meaningful conversations to uncover their needs, utilising your knowledge of Westpac’s financial products and services to support their holistic banking needs. By addressing their everyday banking queries and referring them to the right specialists in Home Loans or Business Banking, you will help ensure each customer receives tailored support and guidance. No two days are the same, and each interaction is an opportunity to make a genuine difference in our customers' financial wellbeing!

• Assist customers with banking transactions including cash deposits and withdrawals
• Maintain accurate cash handling and ensure end-of-day balancing
• Educate customers on digital platforms such as online banking and our award-winning mobile app
• Identify opportunities to improve customers’ financial wellbeing through tailored solutions
• Ensure compliance with regulatory requirements and internal policies

This is a part-time, branch-based role of 22 hours per week and the hours are 8.30am – 4.30pm Mondays and Thursdays and 8.15am – 4.30pm Fridays.

What will I need?

• Customer Service Experience: ideally in a customer-facing role
• Numerical Skills: proficiency in handling cash and an ability to complete financial transactions with accuracy
• Personality: an energetic personality coupled with a genuine passion for helping people
• Resilience: ability to remain calm and composed whilst handling challenging situations
• Adaptability: a will to learn and adapt to new banking procedures and technologies

No banking experience? No problem. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

Our Promise to You

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac Group the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the community by getting involved in our many volunteering initiatives.

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the ‘Diversity, Sustainability and Flexibility’ section.