Customer Service Officer

Capital SMART; Northern Beaches Council; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Uniforms provided

Training

Career development

Ongoing support

Staff discounts

Flexible rostering

Regular incentive programs

Job summary

Capital SMART Brookvale is seeking a Customer Service Officer to be the first point of contact for customers, managing assessments and information about repairs. The role includes travel to Lane Cove occasionally and operates Monday to Friday, 7.30am–4.00pm, permanent.

You will greet customers, provide accurate repair updates, maintain a friendly environment, and handle the vehicle return process, addressing concerns with professionalism.

Qualifications

• Experience in a customer-facing, fast-paced environment.
• Strong communication skills with the ability to build rapport in person and over the phone.
• Highly organised with excellent attention to detail.
• A team player committed to delivering outstanding customer service.
• Full Australian working rights
• Own vehicle and valid NSW drivers licence

Responsibilities

• Greeting and checking in customers as they arrive for their assessment
• Providing clear and up-to-date information about vehicle repairs
• Maintaining a welcoming and professional customer environment
• Managing the vehicle return process and addressing any customer concerns

Skills

Customer service

Communication

Organization

Team player

Australian working rights

Job description

Capital S.M.A.R.T is still leading the way in small to medium accident repair technology! We’re proud of our strong partnerships and growth that continues to be enabled by our 1500 + team members across Australia and New Zealand. We maintain our focus on innovation and seek to positively influence the industry.

Join us and you’ll be provided with uniforms, training, career development, ongoing support, staff discounts, flexible rostering and regular incentive programs.

Our Leadership team is dedicated to your safety, success, and growth!

The Opportunity

We have an exciting opportunity for a Customer Service Officer to join the team at SMART Brookvale. This position will also at times require travel to our Lane Cove site for assistance.

You will be the first point of contact for our customers, providing up to date information about their repairs and instilling confidence that the customer has left their car in very capable hands.

Permanent position, Monday to Friday. 7.30am - 4.00pm

Your role will include:

• Greeting and checking in customers as they arrive for their assessment
• Providing clear and up-to-date information about vehicle repairs
• Maintaining a welcoming and professional customer environment
• Managing the vehicle return process and addressing any customer concerns

What we're looking for:

• Experience in a customer-facing, fast-paced environment
• Strong communication skills with the ability to build rapport in person and over the phone
• Highly organised with excellent attention to detail
• A team player committed to delivering outstanding customer service
• Full Australian working rights
• Own vehicle and valid NSW drivers licence

What's in it for you?

• Promote from within culture with real career pathways
• Annual performance-based reviews and service awards
• Team incentives including BBQ lunches, gift cards and end of year Christmas function
• Referral bonus up to $2,000
• Uniforms provided
• 60+ sites across Australia and New Zealand

We champion our Team, because it’s our people that set us apart and drive our business’ success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.

Capital SMART is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.