Customer Service Officer

Careers; Morwell; On-site; AUD 60,000 - 72,000; Full time

Benefits offered by this job

Meaningful work

Collaborative team

Career development

Job summary

Parks Victoria is seeking a Customer Service Officer in Morwell to deliver front-line visitor support, accurate information and high-quality service. You’ll assist with bookings, accommodation and camping facilities, welcome visitors and help maintain safe, enjoyable park experiences.

Work with a collaborative team to provide information across visitor services and commercial operations, resolve issues and support local planning.

Qualifications

• Relevant knowledge and practical skills in customer service, visitor information, community engagement, environmental education or basic land management and maintenance.
• Experience delivering customer service and operational activities under general supervision and as part of a team.
• Strong interpersonal, verbal and written communication skills.
• Sound problem-solving skills and the ability to use initiative within established guidelines.

Responsibilities

• Provide front-line visitor support with accurate information, assistance and high-quality service.
• Support commercial operations, bookings, accommodation and camping services and retail sales.
• Welcome and orientate customers and resolve issues to maintain high-quality visitor experiences.
• Work with colleagues and contractors to maintain consistent service quality and contribute to local planning.

Skills

Customer service

Visitor information

Communication

Problem-solving

Teamwork

Job description

Deliver high-quality customer service and create positive experiences for park visitors.Build experience across visitor services, bookings and park operations.Fixed-term opportunity based in Morwell until 16 June 2027.See our Careers Page for more information on what we can offer.About Parks VictoriaAt Parks Victoria, we're passionate about connecting people with nature and protecting some of Victoria's most treasured landscapes. We're seeking a Customer Service Officer to provide front-line visitor support, delivering accurate information, assistance and high-quality service while contributing to positive visitor experiences.We offer:Meaningful work that supports visitors, communities and Victoria's parks.A collaborative and supportive team environment.Opportunities to build experience across customer service and operational activities.Varied work supporting visitor information, bookings and commercial operations.The opportunity to contribute directly to high-quality visitor experiences.The OpportunityAs a Customer Service Officer, you'll provide front-line support to visitors, helping deliver accurate information, assistance and high-quality customer service.Your day-to-day responsibilities will include supporting commercial operations, managing bookings, servicing accommodation and camping facilities, welcoming and orientating customers, resolving issues and supporting retail sales. You'll also contribute to local operational planning and work collaboratively with colleagues and contractors to maintain consistent service quality.Key ResponsibilitiesDeliver routine and moderately complex customer service and operational activities while contributing to safe, high-quality visitor experiences.Provide visitor information and support commercial activities, including bookings, accommodation and camping services and retail sales.Communicate effectively with people from different backgrounds and build constructive relationships with colleagues and stakeholders.Work collaboratively as part of a safe, respectful and inclusive team.Use sound judgement and initiative to resolve operational issues and identify opportunities for service improvement.Engage positively with members of the public, volunteers and park users while representing Parks Victoria professionally.About YouYou are a customer-focused, reliable and collaborative team member who enjoys helping people and delivering positive visitor experiences. You're confident communicating with people from different backgrounds and can use sound judgement and initiative to resolve day-to-day customer service and operational issues.You'll be comfortable working under general supervision, taking responsibility for the quality and timeliness of your work while contributing positively to a safe, inclusive and professional team environment.You'll bring:Relevant knowledge and practical skills in customer service, visitor information, community engagement, environmental education or basic land management and maintenance.Experience delivering customer service and operational activities under general supervision and as part of a team.Strong interpersonal, verbal and written communication skills.Sound problem-solving skills and the ability to use initiative within established guidelines.Your application will need to include:A Current ResumeA Cover LetterApplication Close date: Wednesday 14th of October 2026Sound like you?For a confidential discussion about the role, contact Dannielle Ozols on [e-mail] or apply online!If you don't hold every skill or experience detailed above, please don't rule yourself out. We focus on hiring people who value collaboration and integrity. We value a culture where everyone can be themselves at work, regardless of background, orientation, age or gender.If this resonates with you, then please consider applying or getting in touch to discuss.Employment RequirementsParks Victoria is committed to child safety and has zero tolerance for child abuse and all forms of harm to children, in accordance with the Victorian Child Safe Standards. All prospective employees to undergo a National Police Record Check and Working with Children Check prior to commencing employment.