Client Services - Client Services Officer

cohealth; City of Melbourne; Sur place; AUD 89 544 000 - 96 432 000; Plein temps

Avantages offerts par ce poste

Salary packaging

Novated Leasing

Parental leave 14 weeks

Wellbeing programs

Résumé du poste

cohealth invites applications for a Client Services Officer to join our team and contribute to a positive client experience across reception and administration. You will help clients access care, manage records, and support the smooth operation of our health services.

Key duties include assisting enquiries, triage, records management, and Medicare billing. The role requires experience in face-to-face customer service and basic accounting system knowledge.

Qualifications

• Experience in customer-facing health or community services environments.
• Familiarity with medical reception workflows and triage processes.
• Ability to manage patient records and scheduling efficiently.

Responsabilités

• Assist clients with enquiries in a respectful and courteous manner.
• Participate in triage to maximise clinician time and keep appointment books full.
• Manage client records and electronic files; handle relevant correspondence.
• Undertake clinic finance tasks including Medicare billing and account reconciliation.

Connaissances

Customer service

Triage

Record management

Medicare billing

Accounts receivable

Microsoft Excel

Microsoft Outlook

Receptionist experience

Formation

Medical receptionist qualification

Outils

MS Outlook

Accounts payable software

Description du poste

Client Services - Client Services Officer

• $32.21+ Super + Generous salary packaging to increase your take home pay
• An inclusive workplace where diversity is valued and the work you do makes a meaningful difference

cohealth is one of Australia’s largest community health organisations, working in partnership with people and communities to reduce health and social inequity. Our workforce is committed to delivering inclusive, culturally safe services that protect and promote the human rights of all people.

We are proud of our inclusive workplace, where people are encouraged to bring their whole selves to work, contribute their unique perspectives and feel a genuine sense of belonging.

About the role

Join cohealth as a Client Service Officer and play a key role in delivering a positive client experience. Working across reception and administration, you'll support the smooth operation of our health services and assist clients to access the care they need.

For further information about the role, please refer to the Position Description.

Your duties will include

• Assist clients answering enquiries, receiving and accounting for all patients presenting to the service, in a respectful and courteous manner
• Participate in triage processes, proactively optimising the use of the clinician’s time and ensuring appointments books are at capacity
• Manage client records, maintain electronic files and all relevant correspondence
• Undertake clinic finance responsibilities, including Medicare billing, account reconciliation, and follow ups

What cohealth offers:

• Generous salary packaging of up to $15,900, plus an additional $2,650 for meals and entertainment, to help increase your take-home pay. Find out more on salary packaginghere:https://www.ato.gov.au/Individuals/Jobs-and-employment-types/Working-as-an-employee/Salary-sacrific…
• Novated Leasing is available along with a significantly discounted fitness membership with unlimited access to over 290 facilities for you and your family. To find out more clickhere
• cohealth offers primary carers 14 weeks paid parental leave upon completion of only 6 months of continuous service
• Eligible co-workers will continue to receive superannuation on unpaid parental leave as well
• Counselling services for you and your immediate family through our EAP-Access provider, along with mindfulness, resilience, and wellbeing programs
• Experience with face-to-face customer service
• Basic understanding of accounting systems and procedures such as accounts payable and receivable
• Demonstrated experience and skills with standard computer software applications including Microsoft Outlook and Excel
• Experienced medical receptionist or similar qualification or demonstrated experience within general practice/community health service (or similar) setting

Application Process

For further information about the role, please contact, please contact Helen Carter ************@cohealth.org.au

Appointments are subject to satisfactory completion of a Nationally Coordinated Criminal History Check, a Working with Children Check and a Pre Employment Declaration Form, together with evidence of the right to work in Australia and any required vaccinations.

Successful applicants will be required to provide evidence of immunisation assessment including Influenza within 12 weeks of commencement. This is in accordance with the Victorian Minister of Health Mandatory Vaccination Orders and legislated requirement for influenza vaccination.