Customer Service Officer

Brown Family Wine Group; Milawa; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Wine discounts

Job summary

Brown Family Wine Group in Milawa, Victoria, is seeking a part-time Customer Service Officer to join three days per week (Wed–Fri, 8:30am–5:00pm). You will be the first point of contact for customers across Australia and New Zealand, handling orders and inquiries with a focus on high service standards.

You'll work closely with internal teams to ensure timely processing, resolution of issues, and accurate record keeping, contributing to a collaborative team that values customer experience and

Qualifications

• Previous experience in customer service, administration or support.
• Excellent communication, both verbal and written.
• Strong organisational skills and attention to detail.
• Able to manage priorities and stay calm under pressure.
• Proficiency with Microsoft Office and business systems.

Responsibilities

• Process customer orders accurately and promptly.
• Respond to inquiries via phone, email and other channels.
• Maintain positive relationships with customers across AU and NZ.
• Collaborate with Sales and Warehousing to ensure seamless service.
• Record customer feedback and update records.
• Assist with service improvement projects.
• Manage and update customer data in company systems.

Skills

Customer service experience

Communication skills

Organisational skills

Problem solving

Team collaboration

Tools

Microsoft Office

CRM systems

Job description

Brown Family Wine Group is one of Australia's most loved and respected wine companies built on over 130 years' experience in quality winemaking, market leading innovation and family values that are at the heart of everything we do as a business.

Our portfolio has grown over time to now include market leading wine brands such as Devil's Corner from the East Coast of Tasmania, Tamar Ridge and Pirie from Tamar Valley Tasmania, Innocent Bystander from the Yarra Valley and of course Brown Brothers from Milawa, Victoria – the spiritual home of our business.

We are a proud and passionate business who are strong on values and culture. Most recently we were identified by workplace culture authority Great Place to Work as one of the 100 Best Workplaces in Australia for 2024. We have also maintained our certification as "A Great Place to Work" for eight consecutive years, and we are committed to upholding this recognition across all areas of our business.

The Opportunity

An exciting opportunity exists for a customer-focused and highly organised Customer Service Officer to join Brown Family Wine Group on a part-time basis. Working three days per week (Wednesday to Friday, 8:30am – 5:00pm), you will play a key role in delivering exceptional service to our customers while supporting the day-to-day administration of our Customer Service function.

As the first point of contact for a range of customer enquiries, you'll work closely with internal teams and external customers to ensure orders are processed efficiently, enquiries are resolved promptly, and our high service standards are consistently maintained.

This role would suit someone with solid customer service experience who enjoys building relationships, solving problems, and working within a collaborative team environment.

Key Responsibilities

• Process customer orders accurately and efficiently.
• Respond to customer enquiries via phone, email and other communication channels in a professional and timely manner.
• Provide outstanding customer service to a range of customers across Australia and New Zealand.
• Build and maintain positive relationships with internal and external stakeholders.
• Record and manage customer feedback in line with company processes.
• Coordinate customer communications and direct enquiries to the appropriate teams when required.
• Assist with customer service projects and process improvement initiatives.
• Maintain accurate customer information and data within company systems.
• Work collaboratively with Sales, Warehousing and other internal teams to deliver a seamless customer experience

About You

• Previous experience in a customer service, administration or customer support role.
• A genuine passion for providing exceptional customer experiences.
• Strong verbal and written communication skills.
• Excellent organisational skills and attention to detail.
• The ability to manage competing priorities and remain calm under pressure.
• Strong problem-solving skills and the initiative to work independently.
• Confidence using Microsoft Office and business systems.
• A positive, team-focused attitude and willingness to contribute to a supportive workplace culture.

Why Join Us

• Work with one of Australia’s leading and most loved wine companies.
• A flexible and supportive working environment
• Be part of a passionate and dedicated team
• Generous employee benefits including wine discounts.