Customer Service Officer

Hella Australia Pty Ltd; Melbourne; Sur place; AUD 55 000 - 75 000; Plein temps

Résumé du poste

HELLA Australia Pty Ltd is seeking an experienced Customer Service Officer for the Special Applications & Aftermarket team. You will service international and external customer inquiries and provide product support, working with sales and internal teams to ensure accurate order processing and timely follow-up.

The role requires SAP/ERP experience, strong communication, and the ability to build durable customer relationships while delivering high-quality service in a fast-paced environment.

Qualifications

• Relevant experience in a busy customer service environment.
• High level of professional communication skills (written & verbal).
• Auto electrical background or trade experience is highly regarded.
• Automotive parts interpretation experience is highly regarded.
• Knowledge of warranty and credit processes is advantageous.

Responsabilités

• Receive and process all sales orders accurately and timely.
• Manage inbound and outbound customer calls professionally and efficiently.
• Attend to customer queries with due diligence.
• Provide technical support to customers.
• Communicate with internal stakeholders and HELLA departments.

Connaissances

Customer service excellence

Communication skills

Relationship management

Independent work

Problem solving

Positive attitude

Willingness to learn

Attention to detail

Warranty/credit knowledge (adv)

Outils

SAP/ERP

Description du poste

HELLA was established in Australia since 1961, HELLA Australia has diverse product ranges and customer solutions across many industries including Automotive, Workshop Solutions, Commercial Vehicles, Agriculture, Mining and Marine.

Whilst we are part of the global FORVIA Group, we have complete autonomy, and an organisational structure designed to ensure that we deliver world class products in a way that best meets the needs of manufacturers, wholesalers, and workshops across Australia. We are committed to continuous improvement; we invest in developing our people and we embrace positive change to ensure that we always remain at the forefront of our industry. Our customers are at the centre of everything we do.

Our values are we cultivate “Teamwork”, we buildon “Accountability”, we “Drive” with vision, we act with “Respect” we embrace “Agility”, and we believe in “Open-Mindedness”.

The Role:

We are currently seeking an experienced Customer Service Officer to join our highly successful Special Applications & Aftermarket business, reporting to the Customer Service Team Leader.

The successful candidate will work closely with the business and sales segments to service and process international and external customer enquiries, while providing support on HELLA products to the HELLA customer base.

• Receive & process all sales orders accurately, and in a timely manner.
• Manage inbound and outbound customer calls in a professional, friendly and efficient manner.
• Attend to customer queries professionally and with due diligence.
• Provide technical support to customers.
• Communicate with internal stakeholders & departments within HELLA.

Qualifications, Skills & Knowledge:

• Relevant experience with SAP/ERP system or similar.
• Proven experience in a busy customer service environment.
• Auto electrical background or relevant trade experience is highly regarded.
• Automotive parts interpretation experience is highly regarded.
• High level of professional communication skills (written & verbal).
• Strong attention to detail (data entry & numbers).
• Ability to develop and manage customer relationships.
• Ability to work independently.
• Customer focused mindset.
• Knowledge of warranty and credit process is advantageous.
• Strong problem-solving skills.
• A positive attitude, willingness to learn and ability to work collaboratively within a team.

This is an exciting and challenging role for a results-oriented, self-driven professional, to join a global organisation in a period of sustained growth.

HELLA Australia Pty Ltd was established in 1961 in Mentone, Australia. The company’s main operations are the design and manufacture of automotive lighting equipment and independent aftermarket sectors of the automotive, mining and marine industries. HELLA Australia celebrated its 50th anniversary in 2011 and this historic milestone highlights the company as one of the true pioneers of the modern Australian automotive industry. More than 360 people are employed across one manufacturing and distribution facility and HELLA services interstate customers through a network of five state sales offices nationwide. HELLA Australia’s aftermarket portfolio includes the entire HELLA product range, the MANN Filter aftermarket filtration range, the HELLA Marine product range and Behr Hella Service for premium quality engine cooling and thermal management products.

Source: This is an extract from the company's own website.

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