Customer Service Agent

Boral; Brisbane; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Supportive team environment

Mentoring and guidance from industryLe

Career growth opportunities

Employee Assistance Program

Job summary

Be the voice of Boral Concrete for our customers. Based in our Milton office, you'll support customers with orders and general enquiries in our busy Customer Service Centre, making sure every order is processed accurately and delivered on time.

This is a permanent, full-time role on a monthly rotating roster. Shifts start and finish between 5:30am and 4:45pm, Monday to Friday, with a rotating Saturday roster from 5:30am to 12pm.

Qualifications

• Customer service experience, ideally in a contact or call centre.
• Reliable, professional team player who works well with colleagues in the office.
• Strong communication and relationship-building skills.
• High attention to detail and confidence using computer systems.
• Positive attitude and willingness to learn.
• Exposure to construction, building materials or logistics is an advantage.

Responsibilities

• Take customer orders and enter them into our systems accurately and efficiently (full training provided).
• Track deliveries using vehicle tracking systems and keep customers updated on their order status.
• Learn the production capabilities of the Boral plant and truck network.
• Build strong relationships with customers and colleagues.
• Work closely with our operational teams to deliver great customer outcomes.

Job description

Be the voice of Boral Concrete for our customers. Based in our Milton office, you'll support customers with orders and general enquiries in our busy Customer Service Centre, making sure every order is processed accurately and delivered on time.

This is a permanent, full-time role on a monthly rotating roster. Shifts start and finish between 5:30am and 4:45pm, Monday to Friday, with a rotating Saturday roster from 5:30am to 12pm.

Your day will involve:

• Take customer orders and enter them into our systems accurately and efficiently (full training provided)
• Track deliveries using vehicle tracking systems and keep customers updated on their order status
• Learn the production capabilities of the Boral plant and truck network
• Build strong relationships with customers and colleagues
• Work closely with our operational teams to deliver great customer outcomes

What are we looking for?

• Customer service experience, ideally in a contact or call centre
• A reliable, professional team player who enjoys working alongside colleagues in the office
• Strong communication and relationship-building skills
• High attention to detail and confidence using computer systems
• A positive attitude and a willingness to learn
• Exposure to construction, building materials or logistics is an advantage, but not essential

Most importantly, we're looking for great people. If you enjoy helping others and want to learn, we'll give you the training, support and development you need to succeed and grow your career with Boral.

What’s on offer?

• Supportive and positive Team Environment
• Ongoing mentoring and guidance from outstanding industry leaders and colleagues
• Genuine career growth opportunities within Boral Australia
• Access to a variety of support networks including Boral Employee Assistance Program

About Boral Concrete

At Boral Concrete, we have more than 200 operational sites across Australia. Rarely a day goes by that you wouldn’t pass one of our batching plants or Agitator trucks. Our people and products have helped enable a variety of residential and commercial projects including Queens Wharf, Cross River Rail and Coomera Connector.

Our people provide solutions to help customers and stakeholders build a sustainable future in a changing world. Our values are what matters to us and guide our behaviours: Safety, Teamwork, Ambition, Accountability and Respect.

We’re proud of our legacy as a great Australian business and have a strong foundation to improve and continue fulfilling our purpose and what we do best - building something great.

Boral values and is committed to creating a diverse working environment and is proud to be an equal opportunity employer. All suitable applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, disability or age.