Customer Service Officer

Criterion Industries Pty; Melbourne; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Culture Committee

Celebrations

EAP

Career development

Team targets

Criterion Academy training

Mentorship

Table tennis

Job summary

Criterion Industries Pty invites you to join our Melbourne head office as a Customer Service Officer. You will manage orders, triage requests, and engage with clients to support Sales and Operations targets.

You will learn our product process through training, work with an account manager, and gain exposure to early sales opportunities. We value energetic, committed, and united teams.

Qualifications

• Customer service experience is preferred.
• Knowledge of the construction industry is advantageous.
• Our team welcomes varied backgrounds and encourages applying even if criteria aren't met.
• Proactive attitude and willingness to learn.

Responsibilities

• Enter customer and business development team orders into the Criterion CRM.
• Field inbound and outbound calls from clients and process orders.
• Engage in email communication with clients.
• Address issues with other departments to resolve problems.

Skills

Strong communication

Problem-solving

Adaptability & product knowledge

Providing value

Numeracy

Job description

Welcome to Criterion! Australian family owned and operated since 1981, we are Criterion Industries! We specialise in superior-quality aluminium partitioning systems, sliding systems, doors and hardware accessories, we are consistently designing innovative systems for the commercial and residential building industry.

We believe our core values of Energetic, Committed, and United are a recipe for success - and you sure can feel that as soon as you step foot into our office!

We are on the hunt for our next Customer Service Officer to join our vibrant and energetic team full-time at our head office in Epping, Melbourne.

Joining our Customer Service team onsite, you will work together to manage customer service responsibilities effectively and triage requests, working with key stakeholders to support the delivery of the Sales and Operational targets.

As you step into this role, your focus will be to learn and master our product process. Through on-the-job training and mentorship, you will thoroughly understand our products and how our customers use them.

Once you have a solid grasp of the product process, you will work closely with an account manager, allowing you to practice small accounts to develop your professional skills.

Responsibilities include:

• Enter customer and business development team orders into the Criterion CRM
• Field inbound and outbound calls directly from clients and process orders
• Engage in email communication with clients.
• Address issues of varying complexity, working with other departments as needed to resolve issues.

Requirements

Why you'd be perfect as a Customer Service Officer...

To thrive in this role, we would love for you to have customer service experience and experience or knowledge in the construction industry. However, our team comprises of all kinds of experience, so even if you feel you don't meet all of the necessary criteria for this position, we still encourage you to apply.

This opportunity is a great stepping stone into a sales role as you will become exposed to sales through customer service. We want you to be keen, willing and able, possessing the following attributes:

• Strong communication: Utilising clear and effective communication with customers - actively listening to understand their needs.
• Problem-solving and critical thinking: Ability to find solutions to customer problems promptly and efficiently.
• Adaptability and product knowledge: Ability to adapt to change and know about the product or service provided to assist customers better.
• Providing value: using your product knowledge, seeing opportunities to provide extra value to our customers in the form of product suggestions to complement their current order.
• Numeracy: ability to work with numbers, including the use of mathematical formulas, such as basic addition, subtraction, multiplication, division, ratios and percentages.

Benefits

What are we offering you?

You will receive anattractive salary circa $60,000 - $70,000 (commensurate with experience) PLUS super. We recognise the value of flexibility and therefore offer remote work options from time to time to accommodate to personal matters as they may arise.

The core of our business is our people, and we take pride in knowing we have a culture that promotes teamwork, nurtures growth and development, and encourages our people to put forward ideas and thrive with us. How do we do this?

• Culture Committee
• Regular celebrations
• Access to EAP
• Clear career development pathways
• Rewarded team targets
• Industry-recognised training through Criterion Academy
• Mentorship
• Table tennis competitions! Are you up for the challenge?

Want to learn more about working for Criterion? Visit us on LinkedIn, Instagram, and check out 'Our People' page on our website!

We believe you should be supported in becoming the best you can be and have a great time doing it!

Are you ready to get started with us?

We are waiting to hear from you!