Customer Experience Officer - 4 month Temporary Contract Role.

Dubbo Regional Council; Dubbo; On-site; AUD 70,000 - 82,000; Full time

Benefits offered by this job

35-hour week

Salary packaging options

Employee Assistance Program

Wellbeing program

Fitness Passport

Job summary

Dubbo Regional Council is seeking a Customer Experience Officer for a 4-month temporary contract to join the Customer Experience & Engagement Branch. You will connect with customers, resolve enquiries, and deliver practical solutions with empathy, contributing to the community of 55,000 residents and visitors.

You will work across channels, stay up-to-date with council services, and help elevate customer experience.

Qualifications

• Certificate III in Office / Business Administration or relevant discipline.
• Experience delivering customer service in a high-volume environment.
• Excellent communication skills.
• Strong computer literacy and accurate data entry ability.
• High level organisational skills with ability to prioritise tasks with competing deadlines.
• Flexibility and adaptability to handle tasks across Omni-Channels.

Responsibilities

• Serve as the vital link between the organisation and customers, providing effective communication and support.
• Execute customer service tasks in line with procedures to optimise the Customer Experience Centre.
• Stay informed about Council services, products, and activities to provide accurate information.
• Understand and apply Council policies, procedures, and codes to maintain compliance.
• Identify and address customer dissatisfaction, escalating issues per protocols.
• Build strong customer relationships through multi-channel engagement.

Skills

Customer service

High-volume environment

Communication skills

Data entry

Organisational skills

Omni-Channel support

Education

Certificate III in Office / Business Administration

Job description

Customer Experience Officer - 4 month Temporary Contract Role.

At the heart of community. At the start of the future.

That’s where you’ll find Dubbo Regional Council and this opportunity to shape our region as our new Customer Experience Officer - up to 4 month Temporary Contract Role.

Our people care deeply about serving and strengthening our community. We work for 55,000 residents and 1.65 million people who visit our region each year - and when you join us, you’ll be part of that impact every single day. We’re at the centre of huge and important environmental, economic and societal change that will ensure a more sustainable future – for the Dubbo region, New South Wales, and beyond. It doesn’t get much bigger than that.

Join us as a Customer Experience Officer in the Customer Experience & Engagement Branch and develop your skills and future career.

Find purpose and impact

Join a nationally recognised, award-winning team that’s redefining customer experience and making a real difference in the community. Known for their innovation and commitment—winning major awards at the 2025 NationalLocal GovernmentCustomer Service Awards for Team of the Year and Innovation of the year for their Webchat Co-Pilot program—this is a team that shows up for each other and for the people they serve.

In this front-line role, you’ll connect with customers, understand what matters to them, and deliver solutions with empathy and care. Every day is unique, with a diverse range of enquiries to facilitate, from answering customer queries to registering requests and applications and much more in‑between. Your contributions will help us elevate the customer experience and drive positive outcomes for Dubbo Regional Council and the community we serve.

If you’re someone who thrives on helping others and wants to be part of something meaningful, this is your chance.

• Being the vital link between our organisation and our valued customers, ensuring effective communication and support.
• Executing customer service tasks in alignment with established procedures to optimise the operation of the Customer Experience Centre
• Staying current with Council's services, products, and activities, to provide accurate and valuable information to customers
• Demonstrating an understanding and grasp if Council's policies, procedures, and codes to maintain compliance and uphold high standards
• Proactively identifying and addressing customer dissatisfaction, promptly escalating issues using established customer experience protocols
• Cultivating strong customer relationships through engaging with customers through multiple communication channels.

What you'll bring

To thrive in this role, you will need:

• Certificate III in Office / Business Administration or a relevant discipline or above.
• Relevant experience in customer service delivery in a high-volume environment
• Well-developed communication skills
• Well-developed computer literacy and ability to complete accurate data entry
• High level organisational skills and the ability to prioritise tasks with competing deadlines
• High level flexibility, adaptability, and versatility to handle multiple diverse tasks across Omni-Channels

We would also love you to have:

• Ability to quickly adapt to changes in process, practice and technology
• Well-developed conflict resolution skills
• Willingness to obtain a Justice of the Peace accreditation

Ready to make a difference?

Join us and help strengthen our community and your career.

This position offers an attractive annual salary ranging from $70,498 to $81,930 plus superannuation

Please Note:

Notifications are primarily system-generated. Please ensure your email is correct before submitting an application to avoid missing crucial updates and required information.

Applications close 9:00am, Monday 16th November 2026

Why Dubbo Regional Council?

At Dubbo Regional Council, you’ll find a great combination. Here’s what you can expect in your career with us:

• Find purpose and impact

Everything you do at Dubbo Regional Council makes a difference for so many people, in so many ways. It’ll always be that way. But right here, right now, we’re at the heart of some big change - and this is your once-in-a-lifetime opportunity to help us shape the future for communities here and beyond.

• Find personal and professional growth

You’ll find so much variety here. We’re doing diverse, high-impact work at scale. For you, that means plenty of opportunity to develop your skills and future career.

• Find people you can count on and a lifestyle you love

Your career matters, but so does your life outside of work. You don’t have to sacrifice one for the other. Here, you’ll achieve and grow in a great place to live and work, with people who truly care.

You’ll also enjoy a range of other benefits:

• Find a better balance - enjoy a 35-hour work week
• Make your pay go further with a variety of salary-packaging options, including Rainbow Cottage Childcare, novated vehicle leasing, self-education expenses, disability/income protection insurance, and so much more
• Find real connection with our supportive team environment and active social club
• Prioritise your health and wellbeing with our Fitness Passport, comprehensive Wellbeing Program, annual flu vaccination, and Employee Assistance Program for you and your family

Dubbo Regional Council is part of Wiradjuri Country and we acknowledge all clan groups that reside within the Dubbo and Wellington Wiradjuri Nation. We are an equal opportunity employer that values diversity and inclusion, and we strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.