Customer Service and Administration Officer Western Plains Cultural Centre

Dubbo Regional Council; Dubbo; On-site; AUD 70,000 - 82,000; Full time

Benefits offered by this job

35-hour week

Salary packaging options

Fitness Passport

Wellbeing program

Employee Assistance Program

Relocation assistance

Job summary

Dubbo Regional Council in Dubbo is seeking a Customer Service & Administration Officer for the Western Plains Cultural Centre. You will be the welcoming face of the venue, handle front-desk inquiries and provide essential administrative support across systems and records.

Join a community-focused Arts and Culture team delivering exhibitions and events, contributing to digital communications and visitor experiences while enjoying development opportunities and a collaborative work environment.

Qualifications

• Certificate III in Business, Administration, Communications or related discipline.
• Demonstrated experience delivering exceptional customer service and building positive relationships.
• Strong administrative and organisational skills with the ability to balance priorities in a busy front-facing environment.
• General administrative skills demonstrating a competent level of literacy, numeracy and intermediate computer skills.
• High level written and oral communication skills.

Responsibilities

• Welcoming visitors and serving as the front-line contact, in person and online.
• Managing a variety of administration tasks and maintaining customer records.
• Contributing to websites, social media and digital communications for community engagement.
• Supporting exhibitions, events, public programs and venue bookings.
• Working with a supportive team that values collaboration and fresh ideas.

Skills

Exceptional customer service

Relationship building

Administrative and organisational

Literacy and numeracy

Written and verbal communication

Education

Certificate III in Business, Administration, Communications or related discipline

Job description

Customer Service and Administration Officer - Western Plains Cultural Centre

Location: Dubbo

Department: Arts and Culture

Compensation: Annual Salary AUD $70,498.00 - $81,930.00

Employment type: Full Time

At the heart of community. At the start of the future.

That’s where you’ll find Dubbo Regional Council and this opportunity to shape our region as our new Customer Service & Administration Officer - Western Plains Cultural Centre.

Our people care deeply about serving and strengthening our community. We work for 55,000 residents and 1.48 million people who visit our region each year - and when you join us, you’ll be part of that impact every single day. We’re at the centre of huge and important environmental, economic and societal change that will ensure a more sustainable future – for the Dubbo region, New South Wales, and beyond. It doesn’t get much bigger than that.

Join us as a Customer Service & Administration Officer - Western Plains Cultural Centre. and develop your skills and future career.

Find personal and professional growth

If you love meeting new people, thrive in a fast-paced environment and enjoy variety in your day, this is the role for you. As the welcoming face of the Western Plains Cultural Centre, you'll create memorable visitor experiences, support exciting events and exhibitions, contribute to digital communications, and work alongside a close-knit team that values collaboration, creativity and fresh ideas. Every day brings something different, giving you the opportunity to grow your skills, make a genuine impact and build a rewarding career at the Western Plains Cultural Centre.

You'll find growth through:

Being the welcoming first point of contact for visitors, customers and community members, both in person and online.

Managing a variety of administration tasks, systems and customer records while maintaining high attention to detail.

Contributing to websites, social media and digital communication platforms to help engage our community.

Working alongside a supportive, close-knit team that embraces a "one team" approach and encourages fresh ideas and creative problem-solving.

Supporting exhibitions, events, public programs and venue bookings that bring culture and creativity to our region.

What you'll bring

To thrive in this role, you will need:

Certificate III in Business, Administration, Communications or a related discipline.

Demonstrated experience delivering exceptional customer service and building positive relationships with a wide range of customers.

Strong administrative and organisational skills, with the ability to balance multiple priorities in a busy front-facing environment.

General administrative skills demonstrating a competent level of literacy, numeracy and intermediate computer skills.

• Demonstrated high levelwritten and oral communication skills.

We would also love you to have:

Ready for your opportunity?

Join us, and help strengthen our community and your career.

This position offers an attractive annual salary ranging from $70,498 to $81,930 plus superannuation.

Applications close 9:00am, Wednesday 11th November 2026

Please Note: Notifications are primarily systemgenerated. Please ensure your email is correct before submitting an applicationto avoid missing crucial updates and required information.

Considering relocating for this opportunity?

Relocation support is available through The Welcome Experience, a NSW Government initiative assisting individuals and families moving to regional areas.

Why Dubbo Regional Council?

At Dubbo Regional Council, you’ll find a great combination. Here’s what you can expect in your career with us:

• Find purpose and impact

Everything you do at Dubbo Regional Council makes a difference for so many people, in so many ways. It’ll always be that way. But right here, right now, we’re at the heart of some big change - and this is your once-in-a-lifetime opportunity to help us shape the future for communities here and beyond.

• Find personal and professional growth

You’ll find so much variety here. We’re doing diverse, high-impact work at scale. For you, that means plenty of opportunity to develop your skills and future career.

• Find people you can count on and a lifestyle you love

Your career matters, but so does your life outside of work. You don’t have to sacrifice one for the other. Here, you’ll achieve and grow in a great place to live and work, with people who truly care.

You’ll also enjoy a range of other benefits:

• Find a better balance - enjoy a 35-hour work week with flexible options, plus generous leave allowances.
• Make your pay go further with a variety of salary-packaging options, including Rainbow Cottage Childcare, novated vehicle leasing, self-education expenses, disability/income protection insurance, and so much more.
• Find real connection with our supportive team environment and active social club.
• Prioritise your health and wellbeing with our Fitness Passport, comprehensive Wellbeing Program, annual flu vaccination, and Employee Assistance Program for you and your family.

Dubbo Regional Council is part of Wiradjuri Country and we acknowledge all clan groups that reside within the Dubbo and Wellington Wiradjuri Nation. We are an equal opportunity employer that values diversity and inclusion, and we strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.