Customer Service Officer

Thales Group; Darwin; Hybrid; AUD 69,000 - 85,000; Full time

Benefits offered by this job

Fitness Passport

Employee discounts

Paid parental leave

Veterans leave

Training & development

Job summary

Thales Group in Darwin is seeking a Customer Service Officer / Inventory Coordinator at the RAAF site. You will manage stock control systems and deliver excellent service to the Australian Defence Force.

Experience in inventory management and strong communication are essential. You’ll train staff, plan activities, maintain technical publications, and build relationships while upholding health and safety standards.

Qualifications

• Relevant experience in a similar environment.
• Excellent communication skills at all levels.
• Knowledge of inventory management systems desirable.

Responsibilities

• Operate stock control computer system to manage inventory.
• Provide great customer service to the Australian Defence Force (ADF).
• Plan and control work activities including resource allocation and time management.
• Maintain Technical Publications relevant to inventory operations.
• Build and maintain relationships with internal and external clients.
• Uphold health and safety commitments.

Skills

Excellent communication

Customer service

Attention to detail

Active listener

Tools

Inventory management systems

Job description

## Customer Service OfficerApply: On-Site: Darwin: Full time: Posted Today: R0341040At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it’s all driven by human intelligence.Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what’s possible.From manufacturing and engineering to cybersecurity and space, we’re driving progress in some of the world’s most important industries – and working together to build a future we can all trust.**OUR BENEFITS*** Permanent Full Time* $76,871 + Super + Overtime & Monthly RDO* Fitness Passport Discount – Access to a network of Gyms across* Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance)* Modernised Paid Parental Leave* Veterans Leave* Family support through our partnership with Parents at Work* Personal & professional training development opportunities **OUR TEAM** Our Explosive Ordnance Services team enables the Australian Defence Force through storage, distribution, maintenance and disposal of these systems, all across Australia. As a turnkey solution, we offer the opportunity to gain a holistic understanding of our business operations, creating huge opportunities for growth. Within our logistics services business there are 17+ depots throughout Australia, allowing various development and progression opportunities. **YOUR ROLE** This is an exciting opportunity for a Customer Service Officer / Inventory Coordinator to join our team at our Darwin RAAF site. You will be responsible for managing the inventory functions by operating our stock control computer system, whilst providing great customer service to our customer, the Australian Defence Force (ADF). This role is exciting, challenging and rewarding; no two days will be the same! As the first point of contact for our customer, the ADF, you will need a positive attitude, be an active listener with excellent attention to detail and the ability to think on your feet. In turn, we will provide you with the training and support needed to succeed. Based on the Darwin RAAF site, on Larrakia land, your role purpose will be :* Ensuring accurate operation of the electronic and manual inventory stock management system* Instruct and train staff as required and to ensure quality standards are maintained* Planning and controlling work activities, including resource allocation and time management* Maintain all Technical Publications relevant to the operation of the Inventory Office* Building & maintaining relationships with both internal and external clients* Demonstrating a personal commitment to all matters relating to health and safety **YOUR EXPERIENCE*** Relevant experience in a similar environment* Excellent communication skills at all levels* Knowledge of inventory management systems would be desirable* Experience within the Defence and/or Logistics environment would be highly advantageous **WE ENCOURAGE YOU TO APPLY** After you have applied, you will receive an email acknowledging your application. We’ll then provide a personalised experience for suitable applicants as we progress the selection and assessment process. Prior to being offered employment, you will need to complete pre-employment police and depending on the role type, medical checks as well. A Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain an appropriate clearance. Additional information with regards to clearances is available from the Australian Government Security Vetting Agency website http://www.defence.gov.au/AGSVA/.In some cases, individuals who hold a current clearance from a foreign government may be eligible to have this clearance recognised by the Australian Government and be eligible for this role. The Australian Defence Trade Controls Act (DTCA) is applicable and as such, your nationality may be a factor in determining your suitability for this role. #LI-DZ1It’s easy to dismiss the perfect opportunity if you don’t see yourself as the perfect fit. If this role feels right – no matter your background or personal circumstances – please introduce yourself or join our community. We’re committed to supporting a diverse workplace, and that starts here.