Customer Service Officer

thales; Darwin; On-site; AUD 120,000 - 135,000; Part time

Benefits offered by this job

Fitness Passport Discount

Employee discounts with affiliates

Modernised Paid Parental Leave

Veterans Leave

Family support with Parents at Work

Personal & professional training

Job summary

Thales Australia in Darwin seeks a Customer Service Officer / Inventory Coordinator to manage stock and support the Australian Defence Force on site at the Darwin RAAF base. You will operate the stock control system and provide excellent service as the first point of contact.

The role requires a positive attitude, keen attention to detail and the ability to handle changing tasks; training and support are provided to help you succeed in this defence logistics environment.

Qualifications

• Relevant experience in a similar environment.
• Excellent communication skills at all levels.
• Knowledge of inventory management systems would be desirable.
• Experience within the Defence and/or Logistics environment would be highly advantageous.
• Pre-employment police and medical checks may be required.
• Australian citizenship and eligible for clearance.

Responsibilities

• Manage inventory functions and operate the stock control system.
• Provide great customer service to the Australian Defence Force (ADF).
• Act as the first point of contact for the customer.
• Instruct and train staff to maintain quality standards.
• Plan and control work activities and time management.
• Maintain technical publications relevant to inventory operations.
• Build and maintain relationships with internal and external clients.
• Demonstrate commitment to health and safety.

Skills

Customer service

Inventory management

Communication skills

Attention to detail

Job description

At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive - and that it's all driven by human intelligence.

Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what's possible.

From manufacturing and engineering to cybersecurity and space, we're driving progress in some of the world's most important industries - and working together to build a future we can all trust.

OUR BENEFITS

• Permanent Part Time (3 days per week)
• $76,871 + Super (Pro rated to 3 days per week)
• Fitness Passport Discount - Access to a network of Gyms across
• Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance)
• Modernised Paid Parental Leave
• Veterans Leave
• Family support through our partnership with Parents at Work
• Personal & professional training development opportunities

OUR TEAM

Our Explosive Ordnance Services team enables the Australian Defence Force through storage, distribution, maintenance and disposal of these systems, all across Australia. As a turnkey solution, we offer the opportunity to gain a holistic understanding of our business operations, creating huge opportunities for growth.

Within our logistics services business there are 17+ depots throughout Australia, allowing various development and progression opportunities.

YOUR ROLE

This is an exciting opportunity for a Customer Service Officer / Inventory Coordinator to join our team at our Darwin RAAF site. You will be responsible for managing the inventory functions by operating our stock control computer system, whilst providing great customer service to our customer, the Australian Defence Force (ADF).

This role is exciting, challenging and rewarding; no two days will be the same! As the first point of contact for our customer, the ADF, you will need a positive attitude, be an active listener with excellent attention to detail and the ability to think on your feet. In turn, we will provide you with the training and support needed to succeed.

Based on the Darwin RAAF site, on Larrakia land, your role purpose will be :

• Ensuring accurate operation of the electronic and manual inventory stock management system
• Instruct and train staff as required and to ensure quality standards are maintained
• Planning and controlling work activities, including resource allocation and time management
• Maintain all Technical Publications relevant to the operation of the Inventory Office
• Building & maintaining relationships with both internal and external clients
• Demonstrating a personal commitment to all matters relating to health and safety

YOUR EXPERIENCE

• Relevant experience in a similar environment
• Excellent communication skills at all levels
• Knowledge of inventory management systems would be desirable
• Experience within the Defence and/or Logistics environment would be highly advantageous

Prior to being offered employment, you will need to complete pre-employment police and depending on the role type, medical checks as well.

A Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain an appropriate clearance.

Additional information with regards to clearances is available from the Australian Government Security Vetting Agency website http://www.defence.gov.au/AGSVA/.

In some cases, individuals who hold a current clearance from a foreign government may be eligible to have this clearance recognised by the Australian Government and be eligible for this role. The Australian Defence Trade Controls Act (DTCA) is applicable and as such, your nationality may be a factor in determining your suitability for this role.

#LI-DZ1

It's easy to dismiss the perfect opportunity if you don't see yourself as the perfect fit. If this role feels right - no matter your background or personal circumstances - please introduce yourself or join our community . We're committed to supporting a diverse workplace, and that starts here.

We're proud to be endorsed by WORK180 as an Employer for All Women, but we know there's always more we can do. We'll continue to foster industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer, for everyone.

Read more about our WORK180 endorsement.