Customer Service Officer

EBOS Group; City Of Stirling; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Novated Leasing

Employee Share Plan

Parental Leave

Health Insurance Discounts

Wellbeing & EAP

Job summary

Lyppard, a leading Australian veterinary wholesaler and part of the EBOS Group, seeks a Customer Service Officer based in Balcatta, WA. You will manage end-to-end order processing, respond to customer inquiries via phone, email and web orders, and coordinate with warehouse and drivers to resolve issues.

Ideal candidates will bring experience in veterinary or animal health services, strong communication, and meticulous data entry skills.

Qualifications

• Vet/animal health background preferred.
• Experience in high-volume client service or admin desirable.
• Accurate data entry and order processing is essential.

Responsibilities

• Process orders with high data accuracy and coordinate logistics with warehouse and freight.
• Advise customers on backorders, ETAs, product alternatives, promotions, and quotes.
• Coordinate with Purchasing, Accounts, and Territory Managers to ensure smooth operations.
• Research products, liaise with suppliers, and escalate stock issues when needed.
• Handle stock lists (damaged/short expiry) and assist with general admin/warehouse tasks.

Skills

Customer service

Data entry

Order processing

Communication

Problem solving

Job description

The Company

Lyppard is the leading Australian veterinary wholesaler, supporting veterinarians as they care for companion animals, production animals and the elite athletes of the equine world.

Lyppard Australia is a division of Animal Care and part of the EBOS Group. With almost 5,700 employees in 133 locations across Australia, New Zealand, and Southeast Asia, EBOS Group is the largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products. It is also a leading marketer and distributor of recognised animal care brands.

EBOS Group is publicly listed on the New Zealand and Australian stock exchanges.

The Opportunity

Are you an experienced Customer Service Officerwith a strong teamwork ethic and high personal standards?

We are actively seeking an engaging professional with a keen interest in expanding their product knowledge in the Veterinary field to join our team based out of our Western Australia branch in Balcatta.

On a daily basis, your core role will be to assist with end-to-end order management, including keying orders, and promptly managing all incoming customer interactions via phone, email and web orders. You will also be responsible for researching customer queries in a timely manner.

This will require you to communicate closely with warehouse staff, our Purchasing Officer, and drivers regarding any issues with products, delays, customers, or delivery runs. As such, your proactive communication skills and ability to resolve issues will be critical to your success.

What You Will Do:

• Process orders with exceptional data accuracy, prioritise picking and despatch, and coordinate logistics with warehouse staff and freight companies;
• Advise customers regarding backorders, ETAs, product alternatives, promotions, and quotations promptly;
• Liaise effectively with Purchasing, Accounts, and Territory Managers to ensure smooth operations and credit processing;
• Research products, liaise with suppliers, and escalation complaints to management regarding damaged or incorrect stock received by clients;
• Manage stock lists (damaged/short expiry), assist with product coding, process payments, and perform general admin/warehouse tasks, including occasional picking and packing.

What We Are Looking For:

• Industry Background: Previous experience as a Vet Nurse, Vet Receptionist, or in a related medical/animal health field is essential;
• Customer Service Essentials:Proven track record in high-volume client service or administrative roles, with excellent communication, organisational and time management skills;
• Accuracy & Detail:Meticulous attention to detail for data entry, order processing, and identifying errors is crucial;
• Proactive Problem Solver:Ability to take initiative and solve problems efficiently, managing client and supplier issues independently.

Benefits

This is a unique opportunity to work in a company where you are valued, given the recognition you deserve and suitably rewarded for your hard work.

Other benefits include:

• Novated Leasing & Corporate Rewards – Access tax-effective vehicle leasing and a comprehensive cashback program across hundreds of retail, travel, and entertainment brands.
• Employee Share Plan - Build long-term wealth with our ASX/NZX shared equity program.
• Company Paid Parental Leave - Supporting your family with paid leave options.
• Health Insurance Discounts - Enjoy reduced corporate rates on private health cover.
• Mental Health Wellbeing – Free, confidential support via our Employee Assistance Program (EAP).
• Staff Awards & Referrals – Be recognized via our peer rewards and cash referral bonuses.
• And More!

We are committed to fostering a workplace that values diversity and inclusion. As an equal opportunity employer, we actively strive to build a gender-equitable team and cultivate a culture that embraces individuals from all walks of life. We welcome applications from candidates of diverse backgrounds, abilities, ages, and cultures (including First Nations Peoples).

Our commitment to inclusivity extends to supporting candidates with disabilities throughout the recruitment process. If you require any accommodations due to disability, please inform us by reaching out [e-mail]. We believe that a diverse and inclusive workforce enriches our organisation and contributes to our success.

• Right to Work: Candidates must possess full, unrestricted working rights in Australia to be considered for this position.
• Background Screening: The preferred candidate will be required to undergo standard pre-employment screening prior to an offer of employment.
• Recruitment Agencies: No agency assistance is required for this vacancy.