Veterinary Customer Care & Order Specialist

Ebos Group; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Novated Leasing & Corporate Rewards

Employee Share Plan

Company Paid Parental Leave

Health Insurance Discounts

Mental Health Wellbeing

Staff Awards & Referrals

Job summary

Lyppard Australia, part of the EBOS Group, is seeking an experienced Customer Service Officer to join our Marsden Park team. You will handle end-to-end order management, including inputting orders, communicating with customers via phone, email, and web orders, and researching queries to resolve issues promptly.

Collaborating with warehouse staff, Purchasing, and drivers, you will ensure on-time deliveries, accurate data entry, and exceptional service.

Qualifications

• Industry Background: Previous experience as a Vet Nurse, Vet Receptionist, or in a related medical/animal health field is essential.
• Customer Service Essentials: Proven track record in high-volume client service or administrative roles, with excellent communication, organisational and time management skills.
• Accuracy & Detail: Meticulous attention to detail for data entry, order processing, and identifying errors is crucial.
• Proactive Problem Solver: Ability to take initiative and solve problems efficiently, managing client and supplier issues independently.

Responsibilities

• Process orders with exceptional data accuracy, prioritise picking and despatch, and coordinate logistics with warehouse staff and freight companies.
• Advise customers regarding backorders, ETAs, product alternatives, promotions, and quotations promptly.
• Liaise effectively with Purchasing, Accounts, and Territory Managers to ensure smooth operations and credit processing.
• Research products, liaise with suppliers, and elevate complaints to management regarding damaged or incorrect stock received by clients.
• Manage stock lists (damaged/short expiry), assist with product coding, process payments, and perform general admin/warehouse tasks, including occasional picking and packing.

Skills

Customer service

Data entry

Order processing

Communication

Problem solving

Time management

Job description

Lyppard Australia, part of the EBOS Group, is seeking an experienced Customer Service Officer to join our Marsden Park team. You will handle end-to-end order management, including inputting orders, communicating with customers via phone, email, and web orders, and researching queries to resolve issues promptly.

Collaborating with warehouse staff, Purchasing, and drivers, you will ensure on-time deliveries, accurate data entry, and exceptional service.