Customer Service Officer

City of Rockingham; City Of Rockingham; On-site; AUD 39,000 - 48,000; Part time

Job summary

The City of Rockingham is seeking a friendly Customer Service Officer for Aqua Jetty in Warnbro to support reception and the merchandise shop across opening hours. This temporary, part-time role is 20 hours per fortnight, with a guaranteed minimum of 10 hours per week, until 14 July 2027.

You will need strong people skills, good time management, basic administration, and current Provide First Aid and CPR certificates. Experience in busy leisure facilities is preferred; training is provided.

Qualifications

• Experience in customer service in a busy environment.
• Strong verbal and written communication skills.
• Ability to manage time and organise own work.
• Ability to work autonomously and as part of a team.

Responsibilities

• Provide service at the reception desk and the merchandise shop.
• Assist customers and handle queries and minor conflicts.
• Maintain a clean and welcoming customer service area.

Skills

Customer service

Reception

Time management

Team player

Job description

Community Development | Customer Service, Sport/Recreation

Location: Rockingham, WA

Temporary, (until 14 July 2027) Part-time (20 hours per fortnight)

The Aqua Jetty in Warnbro is one of the City’s aquatic and health facilities and we are committed to providing excellent customer service to all patrons during every visit. The centre offers a range of programs and facilities for the whole community and is open 7 days a week.

As a Customer Service Officer, you will provide support to the Customer Service Team Leader in providing high levels of service on the reception desk and the merchandise shop. If you are a teamplayer with great people skills, strong time management skills and administration skills to match, we want to hear from you!

This role is perfect for you if you have worked with customers in a busy environment and you have appropriate skills to deal with conflict and general queries, as well as strong skills in using computer programs. A current Provide First Aid Certificate and a current CPR Certificate is also essential.

To be considered for this role, you must address the following selection criteria as part of your online application:

• Experience in a similar role, involving customer service, preferably in a leisure facility setting
• Strong verbal and written communication skills
• The ability to manage time, plan and organise own work
• The ability to work autonomously and as part of a team

Applicants must be flexible and available to work in line with the facilities opening hours. The position is offered with a guaranteed minimum 10 hours per week.

Aqua Jetty

operates seven days per week, from 5.00am to 9.00pm Monday to Friday and 6.30am to 7.00pm Saturday and Sunday. All shifts will fall within these hours of operation.

What we offer

The hourly rate for this position is as follows:

An information package, including the position description, is available on our website.

The City reserves the right to close applications early. This means that the position may close without notice.

Applications must be submitted by 4pm, Friday 6 November 2026.

This process may be used to fill future similar permanent or fixed-term positions that may become available in the City during the next 12 months.

If you identify as a person with disability and require adjustments throughout the recruitment and selection process please contact the Recruitment Team via email at [e-mail] or phone [phone]. We’re happy to discuss options to assist you e.g. we can provide alternate formats for application forms, oralternate methods of applying.

The City of Rockingham encourages applicants from a diverserange of backgrounds, including First Nations people, people livingwith disability and people who speak a first language other than English.