Customer Service Officer

Welfast Hearing Pty Ltd; Central Coast; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Permanent Full Time role

Performance incentives

Supportive hearing care team

Professional development

Job summary

Welfast Hearing Pty Ltd is seeking a Clinic Co-ordinator to support our Central Coast and Morisset clinics in NSW. The role focuses on delivering excellent customer service and coordinating clinic operations. You will work closely with clinicians and technicians to ensure smooth patient journeys and outcomes.

The successful candidate will bring administration experience, empathy, and strong communication skills to help clients access quality hearing solutions in our community-focused practice.

Qualifications

• Previous administration or customer service experience in one of the following environments: retail, hearing care services, pharmacy, or allied health.
• Experience working with an older demographic, preferred.
• Strong interpersonal communication skills and empathy for clients to support their hearing journey.
• Higher School Certificate (HSC) or TAFE Qualification.

Responsibilities

• Provide clinic coordination support for Welfast Hearing Clinic in Central Coast and Morisset, NSW.
• Collaborate with Clinicians and Hearing Technicians to ensure quality hearing health care outcomes.
• Contribute to client-friendly processes and positive customer experiences across clinics.
• Apply tailored client-specific engagement strategies to support sales goals where applicable.

Skills

Customer service

Administration

Empathy

Interpersonal skills

Education

HSC or TAFE qualification

Job description

Join Welfast Hearing, a family-owned and operated local hearing care provider where people come first — both our clients and our team. Here, you’re not just another number; you’re part of a supportive, community-focused team that values your skills and passion for helping others.

Our primary goal is customer satisfaction, and we take pride in delivering personalised, professional hearing solutions that truly make a difference.

At Welfast Hearing, we combine advanced hearing technology with genuine care to improve the quality of life for people with hearing loss. If you’re looking for a more personal, rewarding, and balanced work environment — one that celebrates teamwork and compassion — Welfast Hearing is theplaceforyou.

Responsibilities

We are looking for a passionate and dynamic customer service individual, who loves to help people, to be a Clinic Co-Ordinator supporting Welfast Hearing Clinic in Central Coast and Morisset, NSW. If you are interested in helping our clients improve their hearing and quality of life, keep on reading! This is the role for you.

This is a pivotal role in each clinic that contributes to clinic performance and enhances our customers’ experience. We are looking for a compassionate, process oriented and purpose-driven individual whose outstanding organisational and customer service skills will help more people get access to better hearing.

You will collaborate with Clinicians and Hearing Technicians (where applicable) to provide quality hearing health care outcomes for all our clients.

You will learn about all the products we are dealing, services, our competitive advantages, and government funding programs. With all these knowledge, skills, and tools you will expertly apply tailored client-specific sales strategies ensuring they get best possiblesolutions.

You'll be successful in this role if you have:

Previous administration or customer service experience in one of the following environments: retail, hearing care services, pharmacy, or allied health.

Experience working with an older demographic, preferred.

Strong interpersonal communication skills and empathy for clients to support their hearing journey.

Higher School Certificate (HSC) or TAFE Qualification.

What's in it for you:

• Permanent Full Time role with flexibility in hours if needed.
• Performance incentives.
• Supportive hearing care team.
• Professional development through clear career path and professional training.