Customer Service Officer

Canterbury-Bankstown Council; Canterbury-Bankstown , Sydney; Sur place; AUD 67 000 - 82 000; Temps partiel

Avantages offerts par ce poste

Employee Health and Wellbeing Programs

Remuneration package

Résumé du poste

CBCity The City of Canterbury Bankstown is seeking two part-time customer service roles to engage with residents and local businesses. The positions include a permanent part-time role (20 hours per week) and a temporary part-time role (up to 12 months), both predominantly in front-line contact centres and public counters.

Responsibilities include delivering quality service, resolving enquiries, and representing the Council professionally.

Qualifications

• Certificate III in Customer Contact or equivalent is required.
• Experience in a customer service role in person or call centre environments.
• Experience in managing customer relationships and providing accurate information.

Responsabilités

• Deliver quality customer service and project a positive image of Council.
• Provide accurate information and resolve enquiries and issues across council services.
• Represent Council professionally and courteously at all times.

Connaissances

Customer service

Face to face

Call centre

Relationship management

Computer literacy

Formation

Certificate III in Customer Contact

Outils

Microsoft Office

Description du poste

Here at CBCity The City of Canterbury Bankstown is one of the largest councils in NSW with one of the most culturally, socially and economically diverse communities. We deliver 28 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 385,000 residents.

The Role

You will interact via telephone and face-to-face with residents, local business persons and others wishing to obtain information or arrange action relating to a wide range of council functions, facilities and services.

1 x Permanent Part Time position (Monday, Thursday and Friday) 1 x Temporary Part Time role (up to 12months (Monday, Tuesday and Friday)

Duties

• To deliver quality customer service and project a positive image of Council.
• To provide accurate information and resolve customer enquiries and issues on the full range of Council’s services through personal attention or referral to specialist staff as necessary.
• To represent Council in a professional and courteous manner.
• Serve as first point of contact for customer enquiries, transaction and action requests, ensuring service standards and performance objectives are achieved.
• Effectively deal with an extensive range of enquiry subjects in an environment that can be fast-paced, challenging and sometimes confronting with a need to occasionally deal with customers who may be difficult or whose demands may be considered excessive.
• Register and respond to customer action requests, enquiries and transactions (Counter and Call Centre) in a professional, accurate and efficient manner.
• Escalate customer action requests, enquiries and transactions as appropriate, to other corporate or operational areas for response.

You will have

• Certificate III in Customer Contact or equivalent Customer Service experience
• Experience in a customer service role in face to face and/or call centre environments.
• Experience in managing customer relationships.
• Computer literacy skills.
• Knowledge of Local Government functions and responsibilities.
• Knowledge of Canterbury-Bankstown LGA, including geography, activities and services
• Skills in a language other than English

What’s on offer

• Permanent Part Time position (20 hours per week)
• An Attractive Remuneration Package.
• Various opportunities available
• Contribute to making a positive impact on our community.
• An investment in your professional growth, fostering continuous learning and development opportunities.
• Access to our employee Health and Wellbeing Programs.

The salary range for this opportunity commences at $74,692 pro rata (Grade D, Step 1) + 12% super. Salary may be negotiable dependent on skills and experience.

For more information, please contact Nelly Najjar (Coordinator Contact Centre and Customer Experience) at [e-mail]

Applications close Monday, 5 October 2026

CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds. If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at [e-mail]

Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position. Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.