Customer Service and Operations Officer

SG Fleet AU; Sydney; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Wellness days

Paid parental leave

Vehicle salary packaging

Milestone awards

Referral bonus

Mobility discounts

Flexible work arrangements

Learning budget

LinkedIn Learning access

Volunteer days

Wellbeing support

Job summary

SG Fleet AU in Sydney is seeking a Fleet Services Officer to deliver exceptional customer service and practical support across fleet management activities, including CTP renewals, registrations, fuel cards, tolls and infringements.

You'll manage enquiries, resolve issues promptly, collaborate with internal teams, and help build strong relationships while contributing to a positive team culture and a seamless customer experience.

Qualifications

• Customer service, administration, retail or hospitality experience.
• Strong organisational skills and ability to meet deadlines.
• Excellent communication and interpersonal skills.
• Problem-solving mindset with a customer-focused approach.
• High attention to detail.
• Proficiency in Microsoft Office, particularly Excel and Word.
• Ability to work effectively in a fast-paced team environment.

Responsibilities

• Manage customer enquiries and support fleet services, including fuel cards, tolls, registrations, and infringements.
• Deliver timely, accurate service while meeting agreed service standards and deadlines.
• Take ownership of customer requests and work to resolve issues efficiently.
• Collaborate with internal teams to support operational outcomes and enhance the customer experience.
• Build strong stakeholder relationships and contribute to a positive team culture.
• Handle customer complaints professionally and in line with company procedures.

Skills

Customer service

Administration

Retail

Hospitality

Organisation

Communication

Problem solving

Attention to detail

Teamwork

Tools

Excel

Word

Job description

Job Description

As a Fleet Services Officer, you'll play a key role in delivering exceptional customer service and operational support across a range of fleet management activities, including CTP and registration renewals, fuel cards, driver kits, tolls, and infringements.

Job Requirements

• Customer service, administration, retail, or hospitality experience.
• Strong organisational skills and ability to meet deadlines.
• Excellent communication and interpersonal skills.
• Problem-solving mindset with a customer-focused approach.
• High attention to detail.
• Proficiency in Microsoft Office, particularly Excel and Word.
• Ability to work effectively in a fast-paced team environment.

Job Responsibilities

• Manage customer enquiries and support fleet services, including fuel cards, tolls, registrations, and infringements.
• Deliver timely, accurate service while meeting agreed service standards and deadlines.
• Take ownership of customer requests and work to resolve issues efficiently.
• Collaborate with internal teams to support operational outcomes and enhance the customer experience.
• Build strong stakeholder relationships and contribute to a positive team culture.
• Handle customer complaints professionally and in line with company procedures.

Job Benefits

• Recharge and relax with up to four extra days of leave each year. We call them Wellness days
• We offer industry leading 20 weeks paid parental leave
• Save plenty with vehicle salary packaging
• Monetary service milestone awards
• Recruitment referral bonus
• Discounted mobility products and services
• Flexible work arrangements
• Career progression opportunities (over 25% of our vacancies get filled internally!)
• Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and more
• Two paid volunteer days each year to give back to causes that matter to you
• Health and wellbeing support including a subsidy and an innovative Employee Assistance Program

What's next

We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity and belonging while also offering work-life balance and career development.

We are a proud equal opportunity employer and welcome everyone to our team.

As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.

Aboriginal and Torres Strait Islander candidates are encouraged to apply.