Customer Service Officer

Government of South Australia; Adelaide; On-site; AUD 66,000 - 70,000; Part time

Benefits offered by this job

Flexible seven-day roster

Diverse and supportive team

Make a positive impact in theCommunity

Work on major events across SA

Job summary

The Department for Infrastructure and Transport invites applications for Adelaide Metro Customer Care roles, offering information and support to customers traveling by bus, train and tram.

Casual positions with a seven-day roster, annual remuneration of ASO2 level, and 25% casual loading. Enquiries to StanConway-Lyden.

Work with a diverse team to deliver positive customer experiences while using MS Office and common tech.

Qualifications

• Experience in frontline customer service or call centers.
• Strong verbal and written communication with a calm, empathetic approach.
• Ability to manage multiple inquiries and use Microsoft Office daily.

Responsibilities

• Assist customers by phone, email and in person for Adelaide Metro services.
• Provide information, guidance and practical solutions to enquiries.
• Support busy periods and events with a positive, professional demeanor.

Skills

Customer service

Communication

Empathy

Multitasking

Tools

Microsoft Office

Phone systems

Job description

Department for Infrastructure and Transport
Job reference: 863633
Location: 5000 - ADELAIDE
Job status: Casual
Eligibility: Open to Everyone

The Department forInfrastructure and Transport plays a vital role connecting peopleand places in South Australia by managing roads, marine and publictransport networks across the State, and builds and maintains theState-owned infrastructure that enables the delivery of essentialand important government services to our community.
The Public Transport South Australia (PTSA) delivers an improvedpublic transport experience through enhanced communicationcapabilities, improved network efficiency and responsiveness tocustomer demand. We partner with our transport operators to deliverthe services that our customers need, when they needthem.

Do you enjoyhelping people, solving problems and making a real difference inyour community?

Join the Adelaide MetroCustomer Care Team and become the friendly voice behind SouthAustralia's public transport network. You'll assist customerstravelling by bus, train and tram, providing information, guidanceand support via phone, email, face-to-face interactions andemerging digital channels.
We're looking for people who are passionate about customer serviceand enjoy helping others. You will have strong communication andinterpersonal skills, the ability to remain calm and empathetic inchallenging situations, and a commitment to delivering positivecustomer experiences.
You can manage multiple priorities in a fast-paced environment,confidently use technology and Microsoft Office applications, workcollaboratively within a team, and use sound judgement toinvestigate enquiries, resolve issues and provide practicalsolutions for customers.

Why Join AdelaideMetro Customer Care?

• Flexible seven-dayroster.
• Diverse and supportiveteam environment.
• Opportunity to make apositive impact in the community every day.
• Exciting worksupporting major events across South Australia.

We're looking for peoplewho are passionate about customer service and enjoy helping others.You will have strong communication and interpersonal skills, theability to remain calm and empathetic in challenging situations,and a commitment to delivering positive customer experiences.
You can manage multiple priorities in a fast-paced environment,confidently use technology and Microsoft Office applications, workcollaboratively within a team, and use sound judgement toinvestigate enquiries, resolve issues and provide practicalsolutions for customers.

SpecialConditions

• A National PoliceCheck (NPC) is required prior to employment in the Departmentfor Infrastructure and Transport which must be renewed everythree years.
• A valid Working withChildren Check (WWCC) is required prior to employment and isrequired to be maintained throughout employment.
• Some out of hours andweekend work may be required.

Tenure ofVacancy

Temporary appointment upto twelve (12) months
Multiple casual positions,up to 15 hours per week

Induction week will occur towards thebeginning of January 2027 due to the recruitment break over thefestive season.

Remuneration

ASO2- $66,442 to $69,504 per annum

Casual employees receive a25% casual loading.
The Adelaide Metro InfoLine and Info Centre operates 7:00 am to 8:00 pm, seven days aweek.
Extended hours may applyduring major events.

Enquiries

StanConway-Lyden
Workforce CoordinationLead
Telephone: [phone]
Email:[e-mail]

OurCommitments

The Department forInfrastructure and Transport is an Equal Opportunity Employer andis committed to building a diverse and inclusive culture across thedepartment, planning for and promoting diversity and culturallysafe workplace. We welcome and encourage applications from diversecommunity groups and ages including Aboriginal and Torres StraitIslander, LGBTQIA+, people with disabilities and other diversitygroups. The Department recognises the benefits that such anapproach brings for our staff and customers in delivering thefuture of South Australia. As a WE’RE EQUALorganisation we are committed to treating everyone equally, proudlypromoting our department, and all its spaces as safe places foreverybody.

The South Australianpublic sector promotes diversity and flexible ways of workingincluding part-time. Applicants are encouraged to discuss theflexible working arrangements for this role.

Flexibility Statement

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.