Transit Customer Care Specialist (Casual, Flexible Hours)

I Work For Sa; Adelaide; On-site; AUD 66,000 - 70,000; Part time

Benefits offered by this job

Flexible seven-day roster

Diverse and supportive team

Make a positive impact in theCommunity

Work on major events across SA

Job summary

The Department for Infrastructure and Transport invites applications for Adelaide Metro Customer Care roles, offering information and support to customers traveling by bus, train and tram.

Casual positions with a seven-day roster, annual remuneration of ASO2 level, and 25% casual loading. Enquiries to StanConway-Lyden.

Work with a diverse team to deliver positive customer experiences while using MS Office and common tech.

Qualifications

• Experience in frontline customer service or call centers.
• Strong verbal and written communication with a calm, empathetic approach.
• Ability to manage multiple inquiries and use Microsoft Office daily.

Responsibilities

• Assist customers by phone, email and in person for Adelaide Metro services.
• Provide information, guidance and practical solutions to enquiries.
• Support busy periods and events with a positive, professional demeanor.

Skills

Customer service

Communication

Empathy

Multitasking

Tools

Microsoft Office

Phone systems

Job description

The Department for Infrastructure and Transport invites applications for Adelaide Metro Customer Care roles, offering information and support to customers traveling by bus, train and tram.

Casual positions with a seven-day roster, annual remuneration of ASO2 level, and 25% casual loading. Enquiries to StanConway-Lyden.

Work with a diverse team to deliver positive customer experiences while using MS Office and common tech.