Customer Service Officer

Supagas; Adelaide; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Employee Benefits App - discounts at 1

Referral rewards

Job summary

Supagas in Adelaide is seeking a Full Time Customer Service Officer to be the primary point of contact for new and existing clients across face-to-face, phone and email channels. You will handle order processing, payments, account reconciliation, pricing and general administrative tasks, while maintaining a customer-first approach.

The role requires rotating shifts between 7am and 6pm (7.6-hour shifts) and collaboration across multiple systems and teams to ensure smooth operations.

Qualifications

• Customer-focused, able to handle inquiries across multiple channels.
• Proficient with Microsoft Office suite (Outlook, Excel, Teams).
• Office-based role requiring rotating shifts from 7am to 6pm (7.6-hour shift).
• Ability to multitask across several programs and platforms.

Responsibilities

• Handle order processing, payment management and account reconciliation.
• Assist with pricing and general administrative tasks/inquiries.
• Be the first point of contact for new and existing clients via face-to-face, phone and email.

Skills

Telephone skills

MS Office

Flexibility

Multi-tasking

Self-starting

Time management

Tools

Outlook

Excel

Teams

Job description

About The Company

Supagas is a fast-growing national, leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases and Helium. We are rapidly building a reputation for growth and success based on an exceptional "YES WE CAN" customer service offering and quality products in the highly competitive market.

About The Role

As a Full Time Customer Service Officer, you will be the first point of contact for both new and existing clients. Working across multiple channels, you’ll respond to inquiries and deliver professional, exemplary support via face-to-face, phone and email interactions. You will handle activities such as order processing, payment management, account reconciliation, pricing and general administrative tasks/inquiries.

You possess:

• Highly developed telephone communication skills when engaging with customers, stakeholders and staff, always maintaining a customer first approach.
• Proficiency in Microsoft Suite applications such as Outlook, Excel, and Teams.
• Flexibility. This office-based role requires rotating shifts between 7am to 6pm (7.6-hour Shift)
• The skill to multi-task and work effectively across various programs and platforms.
• A self-starter attitude with robust organizational skills, able to operate both independently and in a team environment.
• Resilience and effective time management.

Skills and Experiences:

What we offer?

• Real essence of family and community across the team.
• Career development opportunities and ongoing training.
• Referral rewards - earn extra by referring friends to join the team.
• Access to our Employee Benefits App - discounts at 1,700+ brands for you and your family.

We reserve the right to commence the recruitment process prior to the advertised closing date. Therefore, early applications are strongly encouraged.