Customer Service & Office Administrator

Young and Rashleigh Wines; Sydney; On-site; AUD 75,000 - 80,000; Full time

Job summary

Young and Rashleigh Wines – Crows Nest NSW is seeking an experienced, highly organised and proactive Customer Service & Office Administrator for a full-time, office-based role. You will support the Operations Manager and Sales, Marketing and Accounts with accurate administration and responsive customer service.

Responsibilities include handling inquiries by phone and email, processing orders, managing stock and deliveries, coordinating with 3PL providers, maintaining databases and records, and

Qualifications

• Experience in customer service, office administration or a similar support role.
• Experience dealing with 3PL warehousing and transport providers.
• Excellent written and verbal communication skills and strong attention to detail.

Responsibilities

• Provide professional, friendly and responsive customer service by phone and email.
• Process customer orders accurately and efficiently.
• Manage orders, stock availability, delivery enquiries and day-to-day customer requirements.
• Support the Sales team with customer, order, stock and general administrative requirements.
• Liaise with 3PL warehouse and transport providers regarding orders, dispatches and deliveries.
• Investigate issues and keep customers and team informed.
• Maintain customer databases, records and internal systems with accuracy.

Skills

Customer service

Office administration

3PL warehousing and transport

Tools

Databases

Spreadsheets

Job description

Young and Rashleigh Wines – Crows Nest NSW

Full-Time | Office Based | $75,000–$80,000 + Super

We are looking for an experienced, highly organised and proactive Customer Service & Office Administrator who takes pride in their work and brings a strong commitment to customer service, accurate administration and team support.

About Us

Young & Rashleigh Wine Merchants is an established Australian wine distributor representing a diverse portfolio of Australian and international wineries. We work closely with our winery partners and customers across the hospitality and retail sectors, supported by a small and dedicated team across Sales, Marketing, Operations and Accounts. We are passionate about the wines and producers we represent, but wine industry experience is not essential.

About the Role

Working closely with the Operations Manager and supporting Sales, Marketing and Accounts, you’ll be a reliable and proactive member of the team who takes ownership of your responsibilities and brings a positive, hardworking approach to each day. Your responsibilities will include:

Providing professional, friendly and responsive customer service by phone and email.

Processing customer orders accurately and efficiently and following enquiries through to completion.

Managing orders, stock availability, delivery enquiries and other day-to-day customer requirements.

Supporting the Sales team with customer, order, stock, sample and general administrative requirements.

Liaising with our 3PL warehouse and transport providers regarding orders, dispatches, deliveries, freight issues and stock movements.

Investigating delivery, freight and stock issues and assisting with their resolution, keeping customers and relevant team members informed.

Staying ahead of routine administrative requirements, recurring tasks and deadlines.

Providing broader administrative support across the business, including assisting Accounts, Marketing and Sales Support as required.

Proactively maintaining customer databases, records, spreadsheets and internal systems, ensuring information remains accurate and up to date.

Learning existing processes and contributing practical ideas to improve efficiency, accuracy and workflow.

Taking ownership of your responsibilities and following tasks through to completion.

About You

You are reliable, highly organised and proactive, able to prioritise, work under pressure and meet deadlines with accuracy and attention to detail. You’ll work confidently and independently, using initiative to stay ahead of what needs to be done and be a dependable part of getting each working day underway.

Wine industry experience is not essential. Experience in FMCG, wholesale, distribution, logistics or a customer-focused business with 3PL and transport exposure would be highly regarded.You will ideally bring:

Previous experience in customer service, office administration or a similar support role.

Experience dealing with 3PL warehousing and transport providers.

A strong customer-centric attitude combined with good commercial awareness.

Excellent written and verbal communication skills.

Strong organisational, prioritisation and time-management skills.

Confidence using databases, spreadsheets and general business systems.

Excellent attention to detail and accuracy.

The ability to remain calm and productive when workloads and priorities change.

Initiative and a proactive approach to your responsibilities.

A willingness to learn and understand how different areas of the business work together.

An interest in improving processes and finding more efficient ways of working.

A strong work ethic, honesty, reliability and a positive attitude.

The Right Fit

You’ll be customer-focused and commercially aware, taking ownership of customer needs while considering business costs and operational requirements.

As part of a small team, you’ll be a hardworking, honest and supportive colleague who uses initiative, helps where needed and takes genuine pride in doing a job well.