Customer Service & Office Administration

Industry Kitchens Pty Ltd.; City of Melbourne; On-site; AUD 50,000 - 60,000; Full time

Job summary

Industry Kitchens is seeking a full-time Customer Service & Administration team member to support our Lilydale office/warehouse, Monday to Friday 9am–5pm, onsite. The role focuses on admin tasks, phone and email support to customers and suppliers, order processing, and maintaining notes in our systems.

A minimum of 2 years in an office-based role and strong communication are essential. Remuneration will be based on experience with an attractive salary for the right candidate; immediate start

Qualifications

• Excellent customer service skills
• Clear phone and email communication with customers and suppliers
• Ability to work in a fast-paced office environment
• Ability to multitask and support the sales team and management

Responsibilities

• Answer phones and direct calls
• Assist customers via phone and email
• Handle inbound emails from suppliers and customers
• Keep notes in our systems up to date
• Process orders

Skills

Customer service

Phone communication

Email communication

Multitasking

Team support

Tools

CRM system

Job description

Industry Kitchens is seeking a full-time Customer Service & Administration team member to support our Lilydale office/warehouse, Monday to Friday 9am–5pm, onsite. The role focuses on admin tasks, phone and email support to customers and suppliers, order processing, and maintaining notes in our systems.

A minimum of 2 years in an office-based role and strong communication are essential. Remuneration will be based on experience with an attractive salary for the right candidate; immediate start