Customer Service Office

Lindsay Australia; City of Melbourne; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Free onsite parking

Salary packaging options

Novated leases

Employee referral program

Retention bonus program

Job summary

Lindsay Australia is a leading provider of integrated transport, logistics, and rural supply chain solutions in Australia. This Customer Service role supports the Derrimut Melbourne Depot and binds customers to our transport and warehouse operations, ensuring timely information and confident service.

Join a fast-paced team where your transport and logistics knowledge matters; training is provided and career development opportunities exist within a family-oriented company that values safety and

Qualifications

• Experience in customer service within a busy fast-paced team in transport, warehouse & logistics.
• Polished communication, exceptional service mindset and relationship-building skills.
• Strong MS Office and systems confidence.
• Ability to prioritise high volumes of work in a fast-paced environment.
• Positive attitude with a willingness to learn.
• Superior planning and organisational skills with excellent time management.

Responsibilities

• The facilitation and management of customer orders and jobs received.
• Liaising with operational staff to ensure all customer requirements are met.
• Managing freight bookings and time slot requests.

Skills

Customer service

Communication

MS Office

Time management

Organisation

Relationship building

Prioritisation

Transport & logistics knowledge

Tools

MS Office

Job description

Lindsay Australia is a leading provider of integrated transport, logistics, and rural supply chain solutions, supporting the food processing, fresh produce, and horticultural industries. Through our specialised Transport and Rural divisions, we deliver end-to-end services including road and rail transport, warehousing, and value-added capabilities across an extensive Australia-wide network.

Why You'll Love This Role:

Thrive on pace, problem-solving, and the realities of transport and logistics? Join Lindsay Australia and turn your industry experience into a rewarding customer service career. Your transport and logistics knowledge is what matters most - we can train you in customer service.

Reporting to the Customer Service Manager and working closely with our customer service and operations teams at the Derrimut Melbourne Depot, you'll keep customers informed, supported, and confident that their freight is in safe hands.

We're customer service but not call centre, you are the key link between our customer and depots.

What You'll Do:

• The facilitation and management of customer orders and jobs received
• Liaising with operational staff to ensure all customer requirements are met
• Managing freight bookings and time slot requests

What You Bring:

• Previous experience in customer service as part of a busy fast paced team ideally in transport, warehouse & logistics
• Polished communication, exceptional service mindset and natural relationship building skills
• Strong MS Office and systems confidence
• Ability to prioritise high volumes of work and work in a fast-paced environment
• Positive attitude with the willingness to learn
• Superior planning and organisational skills with excellent time management skills
• A genuine care factor for the needs of the internal and external customer

What We Offer:

• Career development opportunities in a growing organisation.
• A family-oriented company culture that values safety, support, and inclusivity.
• Free onsite parking
• Recognition and rewards for key service milestones.
• Employee referral and retention bonus programs.
• Salary packaging options, including novated leases.
• Discounts with partners such as Qantas, Ringers Western, Bridgestone Tyres, and more.

Join a company that values integrity, innovation, and teamwork. Ready to take the next step? Grow with Lindsay's.

Equal Opportunity Employer:

The Lindsay Group is committed to a diverse and inclusive workplace and encourages applications from Aboriginal and Torres Strait Islander peoples, women, people with disability, veterans, and individuals from all cultural backgrounds. All applicants will be considered fairly regardless of race, gender, age, disability, or veteran status.