Customer Service Manager VIC/TAS

Inghams Enterprises; Somerville; Ibrido; AUD 85.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fitness Passport

Product discounts

Travel discounts

Career development opportunities

Descrizione del lavoro

Inghams Enterprises is seeking a Customer Service Manager to lead our national customer service team from the Somerville facility. The role focuses on driving customer excellence and serves as the conduit between customers and operations, with two days of work-from-home in a hybrid setup.

You will oversee VIC & Tas teams, collaborate across AUS, and drive performance through people management and cross-functional engagement, while maintaining pricing and order data and handling escalations.

Competenze

• Proven management experience in a customer service setting.
• Experience in food manufacturing or FMCG is advantageous.
• Strong numerical and data handling skills in MS Office.
• Ability to lead a national team across regions and collaborate cross-functionally.

Mansioni

• Lead and develop the customer service team to deliver excellence.
• Coordinate with internal stakeholders to ensure effective communications and outcomes.
• Drive daily performance of the customer service team and timely order actioning.
• Maintain customer data including pricing and purchase orders.
• Handle customer escalations and feedback management.

Conoscenze

People management

Customer service leadership

Communication skills

Presentation skills

Time management

Strumenti

MS Office Suite

Outlook

Excel

Word

PowerPoint

MS Teams

Descrizione del lavoro

A rare opportunity now exists for a Customer Service Manager to join our national customer service team here at Inghams.

Based at Inghams Primary Processing Facility at Somerville, you will be one of five Customer Service Managers across Australia. A truly integral role that is the conduit between our Customers and Operations. Your teams in Vic & Tas are established. All we need is you! A dedicated, experienced Customer Service Manager focussed on driving excellence with our customers at the forefront of every decision.

Collaboration is key, and regular national calls with your counterparts across AUS will continue to drive customer excellence and continuous improvement here at Inghams.

Enjoy a hybrid working arrangement with two days WFH. Main site office is based at Somerville VIC, with travel required to Tasmania when required.

What you’ll do:

• Engage, lead, motivate, and develop your team through effective people management strategies whilst driving customer excellence.
• Work cross functionally with different internal stakeholders to deliver communications and outcomes
• Drive daily performance of the Customer Service Team. Ensuring customer orders are actioned in a timely and accurate manner with operations.
• Maintain Customer data including pricing and purchase orders.
• Handle any customer escalations and feedback management

What you’ll bring:

• Previous management experience within a Customer Service setting is highly advantageous.
• Relevant experience in food manufacturing/short shelf life products or FMCG would be advantageous
• Proficiency in MS Office Suite, particularly Outlook, Excel, Word, PowerPoint, and MS Teams
• Experience working in fast-paced environments
• Strong communication and presentation skills with the ability to think outside the box
• Excellent time management skills and the ability to meet tight deadlines
• Ability to collaborate effectively with a national team

What we’ll offer you:

• On-the-job training and support to set you up for success
• Access to Fitness Passport that gives you affordable access to gyms, pools and fitness facilities nationwide
• Employee benefits including product discounts and travel discounts
• Genuine opportunities to develop your career, supported by our performance and succession programs.
• The health, safety, and wellbeing of our people is our highest priority
• ASX-listed company with operations across Australia and New Zealand

We’re looking for people who arecurious, caring, courageous and committed to join us. People who want to contribute their best work every single dayand continue delivering delicious food that’s… Always Good.

Inghams values diverse experiences. If your skills align with some but not all of the listed requirements, we encourage you to still apply and explore the opportunity to join our team.