Customer Service Manager (Frontline Services)

Queensland Government; Rockhampton Regional; On-site; AUD 65,000 - 90,000; Full time

Job summary

Queensland Government in Rockhampton Regional delivers housing solutions through Housing Service Centres. This role supports Housing and Homelessness Services and helps someone every day, and that means the world to us.

You will manage functional teams delivering housing intake and assessment, tenancy management and property management. Field work is a regular requirement, with a focus on safety, collaboration and continuous improvement.

Job description

Your role within Housing and Homelessness Services will support the department to deliver housing and homelessness services through Housing Service Centres. The work you will do helps someone every day, and that means the world to us.

Frontline Services, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups.

You will manage functional teams delivering housing intake and assessment, tenancy management and property management.

Field work is a regular requirement of this role. Conditions in the field are changeable and can be volatile, requiring varying degrees of vigilance and management of risk.

Provision of leadership, guidance and support the team and all staff through the effective coordination of a range of activities.

Support a team culture which thrives on communication, collaboration, continuous improvement, positivity, safety and learning.

An active and positive member of the local leadership team, working cooperatively across all teams and across the Frontline Services network.

Ensure staff are supported to achieve excellence in their performance at work that maximises potential to achieve service delivery and strategic objectives.

Understand, support, and apply policies and principles by coordinating and monitoring the delivery of service consistent with financial, HR and administrative delegations and responsibilities.

Develop and apply a sound level of awareness and understanding of protocols and issues impacting on Aboriginal and Torres Strait Islander peoples to facilitate improved customer outcomes and communicating effectively and sensitively.

Lead, model and foster professionalism, accountability and ethical behaviour.

Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations

Applications to remain current for 12 months.

Occupational group

Administration