Customer Service Team Member

The Good Guys; Ballina Shire; Hybrid; AUD 39,000 - 47,000; Full time

Benefits offered by this job

Competitive remuneration

Hybrid working model

Team discounts

12 weeks parental leave

EAP and wellbeing support

Brand and career development

Job summary

The Good Guys in Ballina is seeking a Customer Service Team Member to support store operations and deliver a high level of customer care. You will handle cash, assist customers, manage stock and multi-channel fulfilment while upholding brand standards.

This role offers a hybrid work setup for eligible roles, comprehensive training, and opportunities within a national retailer network known for value and service.

Qualifications

• Customer-focused mindset throughout interactions.
• Ability to drive results in a fast-paced retail environment.
• Willingness to reflect on performance and improve.

Responsibilities

• Deliver store administration and cash handling following procedures.
• Manage multi-channel fulfilment and maintain stock integrity.
• Handle telephone enquiries and promotional activity for customers.
• Contribute to financial performance through inventory control and cost management.
• Collaborate with team to ensure a consistent store and channel experience.
• Support merchandising and in-store presentation to strengthen the brand.
• Pursue ongoing product knowledge and development opportunities.

Skills

Customer focus

Drives results

Self-awareness

Job description

Company Description

At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.

At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics. We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.

Great careers start at The Good Guys – begin your journey with us today.

Why join The Good Guys?

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
• Fantastic discounts across the JB Hi-Fi Group, plus access to Beny, our team member benefits app with exclusive offers, wellbeing perks and everyday savings.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and wide array of other wellbeing resources for our team members and their families.
• Our Doing Good workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Job Description

Reporting to the Customer Service Manager, the Customer Service Team Member is an integral member of our customer facing team and will effectively deliver store operations activities in support of a sales focused culture and profitable sales growth.

Key Responsibilities

• Deliver effective store administration in line with standard procedures, including:
• Cash handling and tendering transactions
• Store multi-channel fulfilment and stock integrity
• Telephone management and enquiries
• Marketing and promotional activity
• Contribute to financial performance through effective inventory management and management of controllable expenses.
• Manage all sales channel fulfilment in line with procedures.
• Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required.
• Contribute to The Good Guys brand and store experience through quality merchandising, in-store marketing and presentation.
• Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities.

Qualifications

Key Competencies for Success in This Role

• Customer Focus - Does everything through eyes of the customer.
• Drives Results - Consistently achieves results, even under tough circumstances.
• Demonstrate Self-Awareness - Uses feedback and reflection to gain insight into personal strengths and weaknesses.

Additional Information

The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.