Customer Service Manager

UNILODGE AUSTRALIA PTY LTD; Bunbury; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Inclusive Culture

Voice Your Opinions

Company-funded Flu Vaccinations

General Referral Bonuses - Up to $1,0

Travel Perks – Essence Hotels & A

Job summary

UniLodge Edith Cowan University - Bunbury is seeking a passionate leader to oversee front-line operations, boost resident experience, and meet occupancy goals. You will drive the leasing journey, recruit and mentor teams, and deliver engaging resident life programs.

You will foster a warm, professional environment, ensure safety and compliance, and align with UniLodge values. Passion for people, service excellence and collaboration is essential for success.

Qualifications

• Proven leadership experience within hospitality or UniLodge settings.
• Excellent communication skills and professional presentation.
• Ability to manage leasing and occupancy targets with a guest-focused approach.
• Working with Children Check and National Police Check.
• Unrestricted work rights in Australia.

Responsibilities

• Lead front-line operations and enhance resident experience.
• Own leasing journey from enquiry to move-in and drive occupancy.
• Recruit, train and mentor Customer Service Coordinator and Residential Advisor teams.
• Deliver resident experiences through events and Resident Life initiatives.
• Maintain safety, compliance and reporting standards in line with procedures.

Skills

Leadership

Communication

Technology proficiency

Education

Experience in hospitality or UniLodge setting

Tools

Administrative systems

Job description

About the Role

We are seeking a passionate and motivated leader to join our team at UniLodge Edith Cowan University - Bunbury. In this pivotal role, you'll lead front-line operations, enhance the resident experience, drive occupancy outcomes, and ensure the smooth day-to-day running of a vibrant student community.

Some of the responsibilities will include, but are not limited to:

• Champion a warm, professional front desk experience, resolving issues efficiently, exceeding expectations, and setting the standard for resident service.
• Own the leasing journey from enquiry through to move-in, converting leads, maintaining high occupancy, and supporting business growth.
• Recruit, train, and mentor our Customer Service Coordinator and Residential Advisor teams, fostering collaboration, engagement, and high performance.
• Deliver meaningful resident experiences through events, support initiatives, and the Residential Life Program, helping create a true home away from home.
• Maintain high standards across safety, compliance, and reporting while supporting continuous improvement in line with UniLodge's values and procedures.

About You

To be successful in this role, you will need:

• Proficiency with technology and confidence in administrative systems.
• Excellent communication skills and professional presentation.
• Demonstrated leadership experience within hospitality or a UniLodge setting.
• Experience in hotels or accommodation, with a focus on delivering standout guest or resident experiences
• Working with Children Check and National Police Check
• Unrestricted work rights in Australia

What We Offer

• Inclusive Culture – Collaborate with a diverse and engaging team
• Voice Your Opinions – Share feedback in annual surveys and connect on Viva Engage
• Company-funded Flu Vaccinations – we’ve got your back during flu season
• General Referral Bonuses - Up to $1,000 for successful referrals
• Travel Perks – Access exclusive rates at Essence Hotels & Apartments

About Us

At UniLodge, you will have the opportunity to build a rewarding career by growing your skills and capability with Australia and New Zealand’s leading provider in student accommodation. Our operation is on an exciting growth trajectory, with a portfolio of close to 140 properties and hotels. As we continue to grow, we're always looking for talented people who will enrich our culture, bring fresh perspectives, and help us create even better experiences for our residents, partners, and communities.

Take the next step in your career and lead a high-performing team dedicated to creating exceptional resident experiences at UniLodge Edith Cowan University Village. If you're passionate about people, service excellence, and making a positive impact, we'd love to hear from you.

UniLodge Australia is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds. We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.