Customer Service Library Technician

City of Melbourne; City of Melbourne; On-site; AUD 73,000 - 85,000; Part time

Job summary

City of Melbourne is seeking a Customer Service Library Technician for a part-time role based at Southbank Library. You will deliver high-quality library and information services, provide customer care across service points, and support daily operations and administration.

This role emphasizes helping our community access resources and navigate library services. The ideal candidate will hold an Associate Diploma of Applied Social Science (Library Technician) or equivalent, with demonstrated

Qualifications

• Associateship in library technology or equivalent is desirable.
• Strong customer service skills and ability to work with diverse community.
• Ability to work independently and as part of a team.
• Good written and verbal communication; comfort with information tech and literacy requirements.
• Ability to manage multiple priorities in a busy library environment.

Responsibilities

• Provide customer service at information desk and assist with photocopiers, PCs and Internet.
• Issue and return library materials; assist with reference and information services.
• Shelving and shelf reading to keep collections accessible.
• Advise on books and library materials; maintain displays and notices.
• Provide ad hoc branch administration and support as directed by senior staff.

Skills

Customer service

Teamwork

Communication

Organization

Education

Associate Diploma of Applied Social Science (Library Technician)

Job description

• Be part of creating a welcoming, accessible community space for everyone.
• Part-time role located at Southbank Library
• Classification Library 3 - $73,324 - $85,003 + 12% Superannuation,
• pro rata (17.5 hours per week))

About the role

We are looking for a Customer Service Library Technician who is enthusiastic about assisting our community by delivering high-quality library and information services. In this position, you will provide excellent customer care to library users, offer support across various service points and locations, and help maintain smooth daily operations of our library service. You will also assist with administrative duties and a variety of operational responsibilities, working closely with senior staff and colleagues. This role is ideal for someone who takes pride in helping build positive experiences for every library user.

This is a part-time position primarily located at Southbank Library

A bit more about the position

• Perform customer services duties, including issuing and returning of library materials, information desk duties including provision of reference and information services, and assist customers with photocopiers, library equipment, PCs and the Internet.
• Undertake shelving of library materials and shelf reading as required to ensure that collections are easily accessible
• Advise and recommend books and other library materials
• Provide relief at CoM Libraries service points as directed by senior staff
• Maintain displays, community information, noticeboards and brochure supplies
• Assist with collection maintenance, including weeding, to ensure that library collections are current and of high quality
• Provide ad hoc branch-related administrative support and perform other operational tasks as directed by senior staff

What your experience might look like

• A qualification of Associate Diploma of Applied Social Science (Library Technician) or equivalent desirable, and/or relevant experience
• Demonstrated customer service capability, with the ability to build positive, respectful relationships with a diverse community.
• Ability to work both independently and collaboratively as part of a team.
• Demonstrated capability to respond calmly and constructively in complex or challenging situations to achieve positive outcomes.
• Well-developed written and verbal communication skills, with the ability to work confidently with information, technology, literacy, and numeracy requirements.
• Ability to organise and manage multiple priorities in a busy environment, meeting agreed timeframes and work commitments.

Need more info?

Refer to the position description below or contact Catie Maher– Library Branch & Facilities Team Leader, ***********@melbourne.vic.gov.au

We’re committed to creating a workplace where everyone belongs.

We provide reasonable adjustments throughout the recruitment process to support all applicants. If you require any adjustments, please let us know via the application prompts or inform our Careers team if you’re contacted for an interview.