Customer Service & Field Operations Coordinator

Midac Australia Pty Ltd; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Midac Australia Pty Ltd – Smeaton Grange NSW is seeking a Customer Service / Field Service Co-ordinator to support the Customer Service and Field Service Teams. You will respond to enquiries, process orders, invoices and quotes, and schedule labour for maintenance and installations while coordinating technicians and partners to deliver responsive service.

You will maintain service records, generate reports and work with multiple departments to keep costs down while ensuring high customer

Qualifications

• A genuine desire to provide customer service excellence.
• Excellent written and verbal communication to enhance relationships.
• Process and detail oriented with strong organisational skills.
• Advanced people skills, listening, flexibility and patience.
• Ability to work well in a team while using initiative independently when required.
• Excellent time management and prioritisation abilities.
• Proficiency with Windows and Microsoft Office (Word, Excel, Outlook).
• Customer Service / Business Administration Qualification and willingness to travel interstate.

Responsibilities

• Respond to customer enquiries by phone, fax and email in a timely, efficient manner.
• Process customer orders, invoices, credit notes, including quoting and costing service jobs.
• Ensure paperwork is processed promptly and accurately.
• Resolve customer disputes promptly, escalating when needed.
• Generate packing slips and invoices for dispatched goods.
• Coordinate workload across service technicians and partners to optimise costs.
• Schedule labour for preventative maintenance and installations.
• Generate daily/weekly/monthly reports on orders, delivery status and service.
• Collaborate with other departments to keep freight and costs to a minimum while maintaining service.
• Maintain service register with incoming calls and data integrity.

Skills

Customer service

Communication skills

Time management

Teamwork

Problem solving

Education

Customer Service / Business Administration Qualification

Tools

Windows OS

Microsoft Office

Excel

Outlook

Job description

Midac Australia Pty Ltd – Smeaton Grange NSW is seeking a Customer Service / Field Service Co-ordinator to support the Customer Service and Field Service Teams. You will respond to enquiries, process orders, invoices and quotes, and schedule labour for maintenance and installations while coordinating technicians and partners to deliver responsive service.

You will maintain service records, generate reports and work with multiple departments to keep costs down while ensuring high customer