Customer Service - Customer Service Officer

Chandler Macleod; Wundowie; On-site; AUD 44,000 - 63,000; Part time

Job summary

Chandler Macleod in Werribee is seeking a Customer Service Officer for a part-time position (30-35 hours per week) until 19 February 2027. You will be the first point of contact for customers, delivering friendly, efficient service across front counter and phone channels.

Key duties include handling enquiries, processing payments, maintaining records, and assisting with cashiering and banking while using internal systems.

Qualifications

• Experience in customer service, contact centre or front counter roles.
• Strong communication and interpersonal skills.
• Experience handling high-volume inquiries.
• Cash handling and EFTPOS reconciliation skills.
• Good computer skills and ability to learn systems quickly.
• Attention to detail and accuracy.

Responsibilities

• Provide professional customer service via phone and face-to-face interactions
• Respond to customer enquiries or direct requests to the appropriate department
• Resolve customer concerns where possible and provide suitable solutions
• Process customer payments, receipts and related transactions accurately
• Assist with cashiering duties, daily balancing and banking processes
• Record and manage customer requests using internal systems
• Maintain accurate customer records and enquiry data
• Prepare routine correspondence and administrative documentation
• Support the maintenance of customer service resources and information displays
• Contribute to a positive team culture and high-quality customer experience

Skills

Customer service

Cash handling

EFTPOS

Data entry

Attention to detail

Tools

Internal systems

Job description

Customer Service Officer

Werribee | Part-Time (30-35 Hours Per Week) | Until 19 February 2027 | $39 per Hour + Super

An excellent opportunity is available for an experienced Customer Service Officer to join a busy and community-focused organisation based in Werribee.

This role will suit someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering exceptional customer service.

Working across both front counter and contact centre functions, you will be the first point of contact for customers, assisting with a broad range of enquiries and requests.

Key Responsibilities

• Provide professional and courteous customer service via phone and face-to-face interactions
• Respond to customer enquiries or direct requests to the appropriate department
• Resolve customer concerns where possible and provide suitable solutions
• Process customer payments, receipts and related transactions accurately
• Assist with cashiering duties, daily balancing and banking processes
• Record and manage customer requests using internal systems
• Maintain accurate customer records and enquiry data
• Prepare routine correspondence and administrative documentation
• Support the maintenance of customer service resources and information displays
• Contribute to a positive team culture and high-quality customer experience

About You

• Previous experience in a customer service, contact centre or front counter environment
• Strong communication and interpersonal skills
• Experience handling high-volume customer enquiries
• Cash handling, EFTPOS and reconciliation experience
• Good computer skills and the ability to quickly learn new systems
• Strong attention to detail and accuracy
• Ability to manage competing priorities in a busy environment
• A professional, friendly and customer-focused approach

Desirable Experience

• Experience within local government or a community-focused organisation
• Previous cashiering experience
• Knowledge of customer request management systems
• Ability to speak a community language (advantageous but not essential)

If this sounds like your next opportunity, we would love to hear from you.

Please note that only shortlisted candidates will be contacted.

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.